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18F: Product Director GS15

Coming soon

Get notified when this position opens.

Basic information

Open to U.S. citizens or nationals (residents of American Samoa and Swains Island). Subject to background check. Full information will be available on USAJOBS.

Supervisory status: Supervisory

Job title: 18F: Product Director GS15

Official title in USAJOBS:

Number of vacancies: 1

Location: Anywhere in the U.S. (remote)

Salary range: GS-15 ($136,908 to $183,500)

Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location. Please note the maximum salary available for the GS pay system is $183,500. For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2023 General Schedule (GS) Salary Calculator. You can find more information in our compensation and benefits section.

Travel requirement: Occasional travel may be required up to 10% per year.

Work schedule: Full time.

Appointment type: This is a permanent position.

Learn more about the benefits of working at GSA and TTS.

Role summary

18F is an office of federal employees within the General Services Administration (GSA) that collaborates with other agencies to fix technical problems, build products, and improve how government serves the public through technology. 18F is part of the Technology Transformation Services, which is within the Federal Acquisition Service.

18F envisions a country whose government consistently offers digital services that instill pride and trust, meet user needs, are secure, and are delivered quickly and at reasonable cost.

We develop partnerships with agencies to help them deliver exceptional digital experiences that address their strategic initiatives. Through our work together, we also aim to strengthen government technology practices in ways that last beyond our formal partnerships. We effect change by practicing user-centered development, testing to validate hypotheses, shipping often, and deploying products in the open.

The 18F Product Director leads the 18F chapter focused on driving products from concept to delivery. 18F product managers are strategic thinkers who are skilled in defining a compelling vision, designing a measurable strategy to achieve it, and enabling cross-functional teams to deliver on it. As Product Director, you’ll support employee development, foster inclusion, belonging, and growth within your team; lead hiring for 18F’s Product chapter; coach supervisors as they work with their direct reports; set a vision for the chapter; and represent the Product chapter as a member of 18F leadership. In this role, you’ll help shape how 18F creates meaningful change for our partners, stakeholders, and the American public.

Key objectives

1. Develop and enable your team

  • Define and communicate what high quality product management means at 18F, and provide the training and resources necessary for your supervisors and team to meet those standards.

  • Communicate regularly with your team to provide mentorship and guidance in a variety of ways, and help remove obstacles to their success.

  • Develop the supervisory people management capabilities of the Product Chapter, including growing supervisors’ skills in areas of performance management, employee development and career growth, and coaching others through difficult project situations.

  • Develop the supervisory business management capabilities of the Product Chapter by breaking down 18F’s business needs into pieces of work that supervisors can learn to do and coaching supervisors through learning to do them effectively.

  • Constructively address situations, issues, and behaviors. Initiate difficult conversations and clearly communicate corrective actions.

  • Oversee employee performance plans and evaluations. Provide performance evaluations for supervisors and assist them in conducting and documenting performance evaluations for staff. Work with supervisors to determine support that might improve individuals’ wellbeing and mechanisms to provide that support.

  • Collaborate with other members of 18F leadership to identify and support strategic training opportunities.

  • Support supervisors in the onboarding of new product chapter staff.

  • Ensure continued technical excellence in your chapter.

  • Steward the chapter’s professional development by identifying appropriate training and developmental assignments. Incorporate equity, inclusion, and accessibility into training, speaking events, and experiential learning opportunities. Assist supervisors in tailoring approaches to individuals’ needs.

2. Provide strategic leadership

  • Set the vision for the 18F Product Chapter, aligning with 18F, TTS and GSA vision, goals, and values.

  • Represent the chapter in the 18F Leadership Team and communicate information back to the chapter. Convey the needs, skills and capacity of the Product Chapter to the broader organization. Promote transparency in how decisions are made. Regularly include others in planning and decision-making.

  • Lead strategic 18F initiatives as determined by the leadership team and 18F director.

  • Coordinate with other members of the 18F leadership team to develop guidance and organizational communication around hiring, business development, project support, performance evaluation, and more.

  • Collect feedback to discuss successes and challenges, and share patterns and key feedback with the rest of 18F leadership.

  • Craft strategic, data-driven hiring plans for the Product Chapter that align with 18F’s hiring strategy and trends in partner needs. Include sourcing strategies and interview practices to ensure a diverse candidate pool and inclusive hiring process. Ensure Equal Employment Opportunity (EEO) regulations are followed throughout recruitment, hiring, and selection processes.

  • Set strategy for knowledge management such that key information is carried forward and key skills are learned, to ensure chapter resilience.

  • Create a work environment that fosters trust, respect, and collaboration. Uphold TTS values of inclusion, integrity, and impact.

  • Identify power dynamics; respond thoughtfully and create space for less dominant voices.

  • Promote collective success and leadership growth among the chapter members. Plan and ensure there is time for collaborative decision-making; acknowledge how others’ contributions led to achievements; and create shared ownership of success, risks, and accountability.

  • Continue to iterate and improve on 18F and Product Chapter processes.

  • Research, develop, and encourage best practices in the field of product management, and create space for experimentation and iteration.

3. Build stronger 18F practices

  • As part of 18F leadership, continue to align 18F on shared processes, maintain high standards, and resolve conflicts. Connect teams to resources, amplify team successes, and help teams to pivot or adapt as needed.

  • Help 18F project teams tell stories that document and demonstrate our expertise and impact.

  • As part of 18F leadership, provide oversight of partner engagements and help members of the Product Chapter contribute meaningfully to partner and user success.

  • Collaborate with the 18F Leadership Team and staffing leads to ensure projects are staffed with Product Chapter expertise to best meet the needs of partners as well as to support skills growth of team members.


Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow our guidance on creating a federal style resume.

Failure to provide required information may result in disqualification.

For each job on your resume, provide:

  • The exact dates you held each job (from month/year to month/year or “present”)
  • Number of hours per week you worked (if part time)


To qualify, you must have one (1) year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is defined as follows:

  • Experience managing individuals
  • Experience leading a cross-functional or multidisciplinary team that provides or supports delivery of modern IT systems, software systems, or digital services
  • Experience supporting the overall planning, management, and direction of a program or business, or multiple projects or products
  • Experience building alignment with stakeholders

How to Apply

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