PIF - Director of Agency Success
This role is not yet open for application. If you would like to learn more or if you'd like to be notified when the application is open, please sign up join our mailing list.
PIF will soon be accepting applications for a GS-15 - Director of Agency Success. The target date for when this position will be officially open to application has not yet been determined. If you’d like to be notified when this position is open, sign up to our mailing list.
Applications will be open for submission on tbd. Check out Join TTS Hiring Process to learn more about the application process.
Location: Washington, DC
Salary Range: The salary range for this position is: GS-15 Step 1 - $142,701 to GS-15 Step 10 $170,800
The salary range does include locality pay for Washington, DC. This position is not remote and is physically based in Washington, DC.
You can find more information about this in the compensation and benefits section on our site.
For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2020 General Schedule (GS) Salary Calculator.
Please note the maximum salary available for the GS pay system is $170,800
Note: You may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.
Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors
Director of Agency Success - GS-15
Presidential Innovation Fellows (PIF) pairs the innovation economy’s technologists, designers, and strategists with top changemakers in the federal government for year-long residencies that build human-centered solutions to some of our nation’s toughest challenges. Our Fellows are at the table and on the ground, working on projects that improve data sharing across the healthcare ecosystem, combat climate change with AI, and support veterans through mobile technology among many other impactful technology initiatives.
As a Director of Agency Success with the Presidential Innovation Fellows (PIF), you will lead agency partnerships for the PIF program, deepen customer relationships and retain clients by balancing their needs with budget, innovation, and long-term growth potential. The Director will focus on four key objectives:
Key objective #1: Fellow Development
- Leading and managing a team of 10+ Fellows.
- Mentor Fellows and help them navigate the federal government, including the broader TTS and GSA ecosystem.
- Ensure agency needs are met on time by setting clear timelines, measurable objectives and accountability with the PIF fellows.
- Actively drive issue resolution to ensure client/agency satisfaction.
- Support a safe, inclusive workplace and a positive team culture in which all team members value diversity and individual differences.
Key objective #2: Account Management
- Lead account management with agency partners for the PIF program.
- Serve as representative of the PIF program to external agency partners.
- Research organizations and individuals before calls to find new opportunities.
- Increase the value of current agency partners while attracting new ones.
- Measure and track customer success and impact at agency partners through customer loyalty surveys and regular touch points.
Key objective #3: Customer Success
- Drive a culture of experimentation and innovation across federal government through best-in-class agency onboarding, in partnership with the Director of Events.
- Enable agency success through regular check-ins, skill-building, and best-in-class customer relationship management.
- Establish and maintain trusted relationships.
- Track customer feedback; this includes overseeing surveys and reporting customer experience metrics to PIF and TTS leadership.
- Help the PIF program and TTS achieve cost recoverability by meeting project targets.
Key objective #4: Agency Partnerships
- Lead agency partnerships for the PIF program in coordination with TTS business development team, including responding to inbound leads and developing, maintaining and deepening relationships with current agency partners through responsive and proactive touch points.
- Assess, create and maintain partner-program business development collateral, including one-pagers, executive summaries, and decks in partnership with Marketing & Outreach.
- Work with Marketing & Outreach to develop a value proposition that is rooted in customer needs and knowledge.
- Coordinate with the PIF Director of Events to provide thought leadership and value to current agency partners and engage potential future partners.
- Meet potential clients to establish rapport and arrange meetings. Develop quotes and proposals for clients. Consistently provide accurate strategic pipelines forecasts of deals on a monthly, quarterly, and annual basis in coordination with the TTS strategic partnerships team.
- Provide meeting due-diligence work in advance of specific meetings and events, including development of agency prospects list, advance briefing materials, agenda creation, and in-meeting note taking and coordination of follow-up activities. Coordinate these efforts with TTS strategic partnerships team.
- Collaborate with other TTS’ organizations (18F, CoE, Login.gov, Cloud.gov, etc.) and identify opportunities to coordinate partner relationships and success across business units.
- Develop relationship management as brand building: scope and identify most impactful projects, working with Dir. of Marketing & Outreach to source and champion case studies; develop program pitch and train team members on how to deliver pitch to the federal market.
- Provide limited competitive market intelligence deliverables, as directed by needs of the PIF Director.
The information in this sections outlines the criteria that your application will be evaluated against to determine if you meet the Qualifications for the position. There are two very important things to note about this step in the process:
- Only applications found “minimally qualified” are shared with the hiring manager and are the only candidates eligible to be interviewed
- The Minimum Qualification determination can only be made using the information that’s directly within your resume and directly associated your listed work experience.
- Examples of stuff that can’t be used:
- Links to portfolios or other external materials (Yes, the links themselves may be “directly” on the resume but the information is not).
- Information you include in cover letters, responses to questions, etc. as these are not directly associated with your work experience
- Lists of tools, technologies, programming languages, etc. that are listed separately from your work experience
The Qualification process is a bureaucratic requirement that we are stuck with. It’s best to think about it as the most intense and rigorous resume review you’ve ever heard of. To get through this process you need make sure your resume directly reflects the Qualifications listed below. We also have more guidance on creating a federal style resume on Join TTS Hiring Process
All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.
To qualify for this role, you must have one year of specialized experience equivalent to the GS-14 in the Federal service. Specialized experience is:
Experience managing 10+ people across different functions
Experience leading account management and or partnerships for a public or private sector organization
Experience contributing to high growth opportunities, either organically or from inbound sales leads
Experience building relationships with customers or partners to help them understand a user centered, iterative approach to problems and building solutions
Experience negotiating and presenting to potential clients, partners, stakeholders and or C-Suite executives
Experience navigating complex bureaucratic organizations to discover key decision makers and stakeholders
Experience with program management including managing and executing on multiple projects simultaneously
Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.
For each job on your resume, provide:
- the exact dates you held each job (from month/year to month/year or “present”)
- number of hours per week you worked (if part time)
How To Apply
If you would like to learn more or if you’d like to be notified when the application is open, please sign up join our mailing list.