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This role is open for applications until Monday, June 25, 2018 at 11:59pm .

Cloud Adoption Specialist

The TTS Centers of Excellence (CoE) office is looking for someone to join their team as a Cloud Adoption Specialist (GS15). This page includes basic information about the role, the role summary and key objectives needed in order to perform the role well.

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Basic Information

The Centers of Excellence (CoE) is an office within TTS that was created to accelerate the modernization of IT to improve the customer experience and reduce legacy IT spending across the government. It is made up of five teams: Contact Center, IT Infrastructure Optimization, Data & Analytics, Cloud Adoption, Customer Experience. The Cloud Adoption team is looking to hire a Cloud Adoption Specialist. This team assists with the analysis of current systems and applications to provide recommendations for planning migration to the cloud, including balancing tactical “lift and shift” imperatives with more strategic “fix and shift” possibilities.

Location: Washington, DC

Salary Range: Base salary GS-15 - $134,789 to $164,200

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands)

Role Summary:

Cloud Adoption Specialist (GS15)

Your challenge as the IT Modernization Centers of Excellence (COE) Cloud Adoption Specialist is to help those agencies that have come to depend on legacy data centers migrate to cloud and hybrid environments. You will work to understand the needs and the desires of the client, analyze systems to meet those needs and work cross functionally with both members from the partner agency and vendor partners to implement solutions. By using an agile and flexible framework, the CoE accelerates cloud adoption across the enterprise.

As a Cloud Adoption Specialist, you’ll need experience leading organizational strategy and change related to migration to cloud environments. You should have strong knowledge of public clouds like Amazon Web Services (AWS), Microsoft Azure, Redhat or VMWare as well as a firm grasp on federal compliance requirements in server configuration, tool development and access controls.

No one can be equally expert on all phases of the cloud adoption process, but we expect a working knowledge of legacy infrastructure configurations, data migrations strategies (including SnapMirror, Storage Area Network replication, Powershell, and Service Management Automation), security best practices, post-migration testing, debugging and systems analysis skills, and virtualization and containerization.

Key Objectives

Key objective #1: You will help federal agencies develop and execute cloud migration apply cloud adoption technical knowledge, problem-solving analysis, and risk calculation to produce high-quality results, meeting customer expectations and organizational goals.

  • Drive planning and delivery by utilizing agile tools such as product roadmaps, backlogs, measurable success criteria, and write user stories.
  • Analyze applications, systems, evaluate alternatives and design and document solutions, and potential problems with migration activities.
  • Work with a Data Center Optimization team to migrate infrastructure and systems into a new data center, hosting, or co-location facility.
  • Engage in the solicitation, evaluation and selection and management of external vendors.
  • Assist your agency partners through the change management process of cloud adoption with the specific ability to work through human capital planning challenges.

Key objective #2: You will promote the adoption of modern technology practices through teaching, coaching, and knowledge sharing.

  • Practice and enthusiastically share agile methodologies throughout all stages of the project lifecycle
  • Deliver educational workshops to accelerate learning and adoption of agile principles and practices
  • Inspire honesty and integrity through open communication and liberal knowledge sharing across a multi-disciplinary teams.
  • Create compelling case studies on how users are benefiting from the program, providing a special focus on lessons learned.
  • Capture specific capabilities (e.g. strategies, roadmaps, playbooks) to document good practices across government.

Key objective #3: Practice an exceptional level of customer service with all partners, providing a unique, tailored experience.

  • Explain product or services to people who have varying levels of technical knowledge — always meet the agency partner where they’re at
  • Empathetically guide our agency partners through the bureaucracy of the sometimes long and arduous compliance and security processes
  • Skillfully map specific inquiries to product capabilities, identifying the product that best meets the agency partner’s needs.
  • Serve as a liaison between the stakeholders and the project teams, delivering feedback to the team, enabling them to make necessary changes to product performance or presentation
  • Support a safe, inclusive workplace and a positive team culture where all team members value diversity and individual differences

How To Apply

Submit a complete online application prior to 11:59pm on Monday, June 25, 2018. Please fill out all applicable fields.

Click here to apply

Need Assistance in applying or have questions regarding this job opportunity, please email Amanda Schonfeld at jointts@gsa.gov.