Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.


The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Apply now!

This role is open for applications until Friday, February 15, 2019 at 8:00pm EDT.

18F - Cloud Operations Site Reliability Engineer

18F is hiring for GS-15 18F - Cloud Operations Site Reliability Engineer. This page contains information related to the role as well as a link to submit your application. Check out Join TTS Hiring Process to learn more about the application process.

Quick Links to Posting Sections

Role Summary:

18F - Cloud Operations Site Reliability Engineer - GS-15, a product team within 18F, is looking for talented site reliability engineers to help us deliver better digital services to the public. As an engineer at 18F, you will be a builder, contributor, and a catalyst. With the support of the team, you will solve large complex problems while spreading user-centered, open, and transparent culture. 18F is an open source team, so most of what you work on will be open source.

Site reliability engineers on our team are:

  • Comfortable working with cloud computing platforms and/or infrastructure
  • Interested in building systems and processes that meet federal requirements in effective and modern ways, to help other teams in government meet requirements with less work
  • Excited to tackle challenging problems in order to improve the lives of others

This role is perfect for you if you care deeply about building great public-facing digital products and services. You should be excited to apply your skills, share them with your colleagues, and learn from them in turn.’s core programming languages are Go, Ruby, Python, Java, JavaScript, and POSIX shell in addition to YAML for configuration. You should have experience with at least two of those languages, and should be proficient in web development, relational databases, and using Unix-like operating systems. You should understand engineering best practices such as source control, automated testing, continuous integration and deployment, and peer review. The best candidates will have a background working on cross-functional, multidisciplinary teams that deliver digital products and services in an incremental, user-focused environment.

Key Objectives

Key objective #1: Operate Cloud Foundry, ensuring efficiency, reliability, and security

  • Create processes and procedures that keep Cloud Foundry environments resilient, fault-tolerant, and consistent
  • Work with internal and external groups to integrate, configure, manage, and support production systems, including monitoring platform and application uptime and maximizing platform reliability
  • Work with the team in developing and maintaining robust problem handling, including responding to system alerts, troubleshooting system errors, and resolving incidents
  • Ensure infrastructure is used efficiently

Key objective #2: Automate platform operations using modern software development techniques

  • Deliver code that’s easy to deploy, update, and monitor by ensuring that the necessary tooling is present early in the project development cycle or by introducing tooling into an existing project, as needed
  • Treat configuration as code: manage, design, deploy, and test platform operations
  • Take an iterative approach to identifying and removing single points of failure
  • Deploy software in a repeatable and documented way, reducing errors, tracking specifications, process, systems, and procedures
  • Write and participate in code review, which can include Go, Ruby, Python, Java, JavaScript, POSIX shell, and YAML

Key objective #3: Practice an exceptional level of customer service, providing a unique, tailored experience.

  • Be a credible technician in your area of expertise, deliver high-quality work, and accept responsibility for mistakes
  • Participate in business development calls and work to identify and analyze problems in a constructive manner
  • Act as primary point of contact, responding to questions as part of customer support rotation
  • Explain the platform to people who have varying levels of technical knowledge, always meeting the customer where they are
  • Integrate customer needs into the technical process, producing documentation and providing compliance support for auditors and FedRAMP technical reviewers

Key objective #4: Contribute to the culture and knowledge of the engineering team, practicing and enthusiastically sharing agile methodologies throughout all stages of the project lifecycle.

  • Work within a distributed, multidisciplinary agile team by participating in constructive discussions, openly sharing knowledge, and demonstrating value for technical and non-technical contributions
  • Support a safe, inclusive workplace and a positive team culture where all team members value diversity and individual differences
  • Provide visibility into each project’s progress, communicate blockers and challenges, and ask for help when you need it
  • Demonstrate a strong understanding of the elements of agile methodology (scrum, kanban, and so on)
  • Practice human-centered design, user testing, feature prioritization, DevOps, and other relevant concepts

Key objective #5: In conjunction with team leadership, help establish and implement an organizational vision.

  • Develop new insights into situations and question conventional approaches
  • Develop, implement, and drive technical strategy in engineering-specific and organization-wide contexts
  • Keep up-to-date on policies and trends that affect the organization and shape stakeholders’ views
  • Adapt to change and quickly integrate new information
  • Formulate and execute consistently against objectives and priorities
  • Take a long-term view and build a shared vision with people across the Technology Transformation Services (TTS), GSA, and the U.S. government

Basic Information

Job announcement number: 1900273JCOTR

Opening and closing period for this job application: Monday, February 11, 2019 to 8:00pm EDT on Friday, February 15, 2019

Job Title: Innovation Specialist

Series & Grade: 0301 - 15

Promotion Potential: GS-15

Salary Range: Base salary GS-15 - $105,123 to $136,659

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2018 General Schedule (GS) Salary Calculator. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you applied to.

Location: Virtual (100% Remote); Washington, DC; New York, NY; San Francisco, CA; Chicago, IL

Number of vacancies: 1 (Additional vacancies may be filled from this announcement as needed)

Supervisory status: No

Travel requirement: Occasional travel may be required up to 10%-20% per year

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and non-GSA employees/contractors are eligible to apply.

Security clearance: Public trust. Background investigation required.

Work Schedule: Full time

Appointment Type: Excepted Service: Not to exceed 24 months (2 years); may be extended for an additional 2 years for a maximum of 4 years total.

Job Summary

This is a Schedule A position under 5 CFR 213.3102(r) to hire unique technical skills to develop innovative digital tools and services in the Excepted Service. TTS is charged with developing innovative digital tools and services. TTS uses lean start­up and agile development principles to make easy things easy and hard things possible.

As an Innovation Specialist the incumbent serves the government and makes an impact on a truly massive scale. The position requires that fellows perform work of an exceptional degree of difficulty across a wide range of topics at the convergence of technology, policy, and delivery. The incumbent leverages his/her experience deploying high quality, user centric platforms and services to lead major initiatives, consult on systems and policy proposals, and provide technical, policy, and programmatic guidance to government. The position involves access to PII data.

This position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Technology Transformation Service (TTS), Office of 18F.

GSA has been repeatedly named as one of the ‘Best Places to Work’ in the federal government. You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 10 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules and telework
  • Transit and child care subsidies
  • Training and development
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Key Requirements

  1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
  2. Suitable for federal employment, determined by a background investigation
  3. You may be required to serve a trial period
  4. Direct Deposit of salary check to financial organization required
  5. Register with Selective Service, if you are required by

Employment Requirements

  • Serve a one year trial period, if required
  • Undergo and pass a background investigation. You must be granted this clearance before you can start the job
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
  • Any discrepancies must be resolved as a condition of continued employment
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position


Typical duties include but are not limited to: Conceiving/recommending projects/studies to advance the state of the art in the specialty area; applying forward thinking design and development principles to product or services development, delivery and program management, such as lean startup, user centered design, and agile development; Analyzing and scoping the technical and policy requirements needed to implement complex digital solutions; Assessing the state of digital services provided by the Federal Government, and working to align strategies and practice; conferring with key government/private officials and top experts in the field, representing the agency at technical symposia and/or conferences; Developing authoritative papers/reports; developing and leading adoption of government wide standards for digital services, leading to their adoption across citizen and business facing government Services; Demonstrating thought leadership and contributing best practices in a variety of technologies and principles; Contributing to a talent strategy that includes recruiting innovators and entrepreneurs to participate in solving complex and esoteric challenges.


We will use a method called Category Rating to assess your application.

Here’s how it will work:

You will be scored based on a review of your application materials, measuring your possession of each of the following competencies

  • Maintainable Software Development: Knowledge and ability to develop software in a repeatable and documentable way, with emphasis on automation, testing, measuring, and scaling infrastructure.
  • Modern Technology and Practices: The ability to understand and apply modern technology and software development principles and practices.
  • Agile Orientation: Ability to apply agile and open source philosophies to deliver work in a frequent and iterative fashion to address user needs.
  • Communication: Communicate effectively with a variety of audiences, particularly in consulting scenarios, to establish a shared vision and understanding of a project’s technical implementation, objectives and goals.
  • TTS Core Values Alignment: Working with integrity, transparency and resiliency in civic minded or high impact environment.

If found to be eligible and at least minimally qualified for the position, your score will be used to place you in a category (Best Qualified, Well Qualified, or Qualified).

If your resume does not support your possession of the competencies listed above, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans if supported by appropriate documentation.


All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS-14 grade level in the Federal service. Specialized experience is:

  1. Experience being a part of a team to deliver digital products or services. This experience must include ALL of the following:
    • Providing technical support for clients
    • Using agile methodologies
    • Delivering tools or products with high uptime or availability requirements (i.e. SLAs of 99.9%+)
  2. Experience providing technical expertise on projects or initiatives to deliver digital products or services. This experience must include ONE of the following:
    • Conducting technology evaluations
    • Making architectural decisions
    • Implementing new features
    • Reducing technical debt
  3. Experience deploying, operating, maintaining, or running cloud infrastructure or platforms. This experience must include TWO OR MORE of the following:
    • Using a cloud computing platform
    • Using cloud computing infrastructure
    • Using continuous integration or continuous deployment tools
    • Using infrastructure automation tooling
    • Using infrastructure monitoring tooling

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year or “present”)
  • number of hours per week you worked (if part time)

How To Apply

Submit a complete online application prior to 8:00pm on Friday, February 15, 2019 EDT. Please fill out all applicable fields.

Click here to apply

Need Assistance in applying or have questions regarding this job opportunity, please email Leigh Finkel at

Required Documents

ALL required documents must be submitted before the closing date to be considered for the role. Review the following list to determine what you need to submit.

  • Resume
    • For a brief video on creating a Federal resume, click here.
    • If you have volunteered your service through a National Service program (e.g. Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
  • Completed application

  • If you are claiming veterans’ preference:
    • Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows the dates of your active duty service. If selected, a DD-214 showing your type of discharge (member 4 copy) will be required prior to appointment.
    • If you are claiming 10-point preference or derived preference (a spouse, widow or widower, or parent of a deceased or disabled veteran), submit both of the following in addition to the DD-214:
      • completed SF-15 form; and
      • proof of your entitlement; refer to SF-15 for complete list.
      • If you are claiming veterans’ preference, you MUST submit all Veteran’s documentation to Jacqueline Coleman at by the job posting closing date. Please subject the email “Veteran’s documentation for Job Posting 1900273JCOTR”.
  • If you are active duty military: Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).

Other Information

Bargaining Unit status: Non Bargaining Unit

Relocation-related expenses are not approved and will be your responsibility.

All the information you provide will be verified by a review of the work experience and/or education as shown on your application forms, by checking references and through other means, such as the interview process. Any exaggeration of your experience, false statements, or attempts to conceal information may be grounds for not hiring you, or for firing you after you begin work.

Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

To learn more, please consult the following resources:

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

To learn more, please consult the following resources:

Drug Free Workplace Policy

The General Services Administration and the Technology Transformation Services have an obligation to create a safe and drug-free workplace. All GSA employees are covered by the drug-free workplace program, but only certain positions are subject to application and random drug testing. These positions are called Testing Designated Positions and are for positions such as those that require an active Top Secret security clearance or for you to carry a firearm while on duty. Most TTS jobs are not Testing Designated Positions, but all employees may become subject to drug testing in special situations. You can learn more about GSA’s Drug Free Workforce policy, including what positions require testing and when non-required positions may be tested, by reading the official policy on

What To Expect

After the closing date:

  1. ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
  2. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
  3. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
  4. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer.

Thank you for your interest in working for U.S. General Services Administration!