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A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. - DevOps/Site Reliability Engineer (IT Specialist)

This job posting has closed.

Please see our other open positions. is hiring for GS-15 - DevOps/Site Reliability Engineer (IT Specialist). This page contains information related to the role as well as a link to submit your application. Check out Join TTS Hiring Process to learn more about the application process. We will be reviewing applications on a rolling basis so we encourage candidates to apply as soon as possible for consideration.

Please note, this is a shared application with the 18F Consulting Software Engineer (IT Specialist) role. Candidate will fill out one application to be considered for both opportunities.

Location: Washington, DC; San Francisco, CA; Chicago, IL; New York, NY; Virtual (100% remote)

Salary Range: The base salary range for this position is: GS-15 Step 1 - $128,078 to GS-15 Step 10 $172,500

Please note the maximum salary available for the GS pay system is $172,500

Salary to be determined upon selection, depending on duty location.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2021 General Schedule (GS) Salary Calculator.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands)

Role Summary:

DevOps/Site Reliability Engineer (IT Specialist) - GS-15 gives the public simple, secure access to multiple government services through one verified account. has over 10 million users and is growing the team as we scale quickly. is looking for qualified Site Reliability / DevOps engineers to join our infrastructure team. We care deeply about providing the best possible experience to anyone using government digital services and we are committed to making the process of accessing government services easy while combating fraud and abuse. A qualified candidate is ready to quickly jump in and help in a number of areas: using site reliability engineering best practices to build and operate the infrastructure at scale, responding to incidents and leading incident response and postmortem review, creating automation in areas such as security compliance and code deployment, and meeting with engineers and executives from prospective government agency customers to determine how can adapt to meet their user identity needs.

The team operates like a startup within the government, working in the open as a distributed, agile team. The core product is open source, hosted in modern cloud infrastructure, and built for scale. Tens of millions of people have accounts, and we aim to be the preferred entrypoint for all government digital services. Our users today include people accessing benefits, applying for government jobs, serving in the military, and collecting funds awarded through grant programs.

As part of the infrastructure engineering team, you will play a key role in making government services more secure and accessible to the public.

Key Objectives

Objective #1: Operate with high standards of performance and reliability:

  • Define key success metrics for infrastructure and drive improvement toward those measures
  • Create and improve monitoring systems to collect data about the application, notify on any errors, and improve visibility/observability into application behavior.
  • Assist application teams in deploying code to the application regularly and as automatically as possible
  • Lead incident response and mitigate site errors as they occur
  • Lead postmortem discussions and drive continuous improvement to prevent similar outages
  • Participate in oncall shifts, serving as first-line support for incidents. Drive down page frequency as low as possible (We currently page ~1-2 times per month)

Objective #2: Build’s infrastructure using modern cloud infrastructure techniques:

  • Use infrastructure-as-code (currently Terraform) and configuration management (currently Chef) to automate’s AWS infrastructure
  • Review code and consult with other engineers on new features and their implications for site performance, reliability, and security for the security of Ruby on Rails services
  • Conduct load tests to ensure the application is ready to handle projected user traffic
  • Improve automation and fault tolerance of the deployment process
  • Drive long-term improvement in system availability by removing single points of failure

Objective #3: Collaborate with the team and outside partners:

  • Handle site issues from partner agencies, dealing both with engineers and non-engineers
  • Oversee procurement process for tools and services used by
  • Work alongside talent specialists to continue hiring new engineers and project managers into the team
  • Advocate for modern information security principles throughout the system
  • Balance agile development with mandatory government security compliance policies
  • Support a safe, inclusive workplace and a positive team culture where all team members value diversity and individual differences

Basic Information

Location: Washington, DC; San Francisco, CA; Chicago, IL; New York, NY; Virtual (100% remote)

Salary Range: Base salary GS-15 - $128,078 to $172,500

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Total compensation may include locality pay based on the individual’s duty location. For more salary information including locality pay details, please visit OPM’s Salaries & Wages page.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Job announcement number: 21FASC052LUOTR

Opening and closing period for this job application: 9:00am on Wednesday, November 11, 2020 EDT to 11:59pm on Monday, March 1, 2021 EDT

Job Title: IT Specialist (APPSW)

Series & Grade: 2210 - 15

Promotion Potential: GS-15

Number of vacancies: 1 (Additional vacancies may be filled from this announcement as needed)

Supervisory status: No

Travel requirement: Occasional travel may be required up to 10%-20% per year

Security clearance: Public trust. Background investigation required.

Work Schedule: Full time

Appointment Type: Excepted Service: Not to exceed 24 months (2 years); may be extended for an additional 2 years for a maximum of 4 years total.

Job Summary

This Notice is issued under direct-hire authority to recruit new talent to occupations for which there is a severe shortage of candidates. We have a severe shortage of qualified applicants for our Information Technology Specialist positions. To help us fill these jobs, we have been granted “Direct Hire Authority” or DHA for IT Specialist by Executive Order 13833. This means that when we have a vacant job, we can hire any qualified candidate, either from this notice or from any source. The benefit of applying to this notice is that your application may be shared with a hiring manager if they request resumes from this notice.

Initial appointments are made lasting longer than 1 year, but not to exceed 4 years. GSA, may extend an appointment up to 4 additional years. No individual hired under this DHA can serve in excess of 8 years with GSA, and cannot be transferred to positions that are not IT positions.

Key facts about this DHA notice:

  • TTS is seeking to fill multiple TERM appointments at the GS15 level.
  • Positions may be located in Washington, DC; San Francisco, CA; Chicago, IL; New York, NY or Full-time Telework.
  • Salary to be determined upon selection, depending on duty location.
  • Full Time telework is negotiable after the selection (i.e., official worksite/duty location is the residence of the selectee).
  • Current civil service employees will receive new appointments if selected under this Direct Hire Authority.
  • Current GSA employees on competitive service appointments will not be considered. GSA has been repeatedly named as one of the ‘Best Places to Work’ in the federal government. You will have access to many benefits including:

    • Health insurance (choose from a wide range of plans)
    • Life insurance coverage with several options
    • Sick leave and vacation time, including 10 paid holidays per year
    • Thrift Savings Plan (similar to a 401(k) plan)
    • Flexible work schedules and telework
    • Transit and child care subsidies
    • Training and development
    • Flexible spending accounts
    • Long-term care insurance
    • Training and development

Key Requirements

  1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
  2. Suitable for federal employment, determined by a background investigation
  3. You may be required to serve a trial period
  4. Direct Deposit of salary check to financial organization required
  5. Register with Selective Service, if you are required by

Employment Requirements

  • Serve a one year trial period, if required
  • Undergo and pass a background investigation. You must be granted this clearance before you can start the job
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
  • Any discrepancies must be resolved as a condition of continued employment
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position


We will use a method called Category Rating to assess your application.

Here’s how it will work:

BASIC REQUIREMENTS: Have IT-related experience demonstrating EACH of the four competencies listed below:

You will be scored based on a review of your application materials, measuring your possession of each of the following competencies

  • Attention to Detail - This skill is generally demonstrated by assignments where the applicant keeps abreast of latest technology, information, research, etc., to maintain knowledge in field of expertise (for example, reads trade journals, participates in professional/technical associations, maintains credentials).

  • Customer Service - skill is generally demonstrated by assignments where the applicant promotes or develops and maintains good working relationships with key individuals or groups.

  • Oral Communication - This skill is generally demonstrated by assignments where the applicant serves on panels, committees, or task forces as a representative for the organization on technical or professional issues.

  • Problem Solving - This skill is generally demonstrated by assignments where the applicant monitors current trends or events (for example, technological, economic, political, social, educational, or employment trends or events) and applies the information as appropriate


All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS-14 in the Federal service. Specialized Experience is: Specialized experience for this role is defined as experience delivering projects, tools or products as part of an engineering team. This includes experience developing or architecting complex modern web applications or cloud infrastructure using approaches such as test-driven development, continuous integration & deployment, or distributed version control such as github. Candidates should demonstrate experience providing project leadership and experience with agile development methodologies.

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year or “present”)
  • number of hours per week you worked (if part time)

How To Apply

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