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18F - Executive Director

18F is hiring for GS-15 - Executive Director. This page contains information related to the role as well as a link to submit your application. Check out Join TTS Hiring Process to learn more about the application process.

Location: Washington DC

Salary Range: The base salary range for this position is: GS-15 Step 1 - $142,701 to GS-15 Step 10 $170,800

The base salary range does include locality pay for Washington, DC. This position is not remote and is physically based in Washington, DC.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2019 General Schedule (GS) Salary Calculator.

Please note the maximum salary available for the GS pay system is $166,500 Note: You may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Role Summary:

Executive Director - GS-15

The Executive Director of 18F oversees a consulting organization of federal employees whose mission is to improve the lives of the public and public servants by transforming how government uses technology. The work involves advocating for an iterative, human-centered approach to building and buying software in government, and running the cost-recoverable consulting organization as a business. 18F helps partner agencies improve how they build and buy effective, user-centered software that interfaces between the government and the people and organizations it serves. This position reports to the Assistant Commissioner, Clients and Markets, TTS.

Key Objectives

Objective #1: Determines 18F’s vision, strategic direction, objectives and goals — including the overall planning, management and direction of the program.

  • Develops, implements and oversees the system of performance measures that link operations to goals and objectives.
  • Develops innovative approaches and innovative solutions to problems and opportunities associated with federal government digital service delivery.
  • Serves as a top level advisor and consultant to the Deputy Commissioner, TTS and the GSA Administrator for the 18F program.
  • Provides advice and consultation to develop policies, plans, and practices with the potential for government-wide impact.

Objective #2: Builds and maintains effective internal and external working relationships to address issues of mutual interest with federal agencies, top agency management, municipal and state agencies, foreign governments, subject matter experts, industry and other high level officials across public, not-for-profit and private sectors.

  • Collaborates with the Office of Management and Budget (OMB), and a myriad of other federal agencies on relevant projects, policies, and initiatives.
  • Coordinates and conducts briefings and/or evaluation panel meetings comprised of officials from GSA and other agencies and departments in carrying out 18F’s strategy, planning and acquisition initiatives that have government-wide implications.
  • Markets the 18F program and associated projects to relevant audiences through speeches, presentations, articles for publication, newsletters, as well as online information sources; identifies, reviews and collaborates on articles for trade journals, scholarly journals and periodicals to highlight transformation and business performance across 18F and TTS.
  • Listens to clients, stakeholders, and the public in order to improve services and cultivate community involvement and support.

Objective #3: Provides executive leadership and EEO responsibility.

  • Leads in a proactive and customer-responsive manner consistent with TTS /GSA vision and values, and effectively communicates program issues to external audiences.
  • Ensures financial and managerial accountability by acting with prudence when executing fiduciary responsibilities.
  • Demonstrates high integrity and adheres to the highest ethical standards of public service.
  • Uses effective business practices including balanced measures of results and values; invests in each employee; emphasizes empowerment and two-way communication.
  • Takes a leadership role in advocating for and advancing the priorities of TTS/GSA.
  • Serves as a role model for leadership by encouraging teamwork and a collaborative approach.
  • Notifies Agency officials in a timely manner of all significant actions and developments, including but not limited to those related to regulatory matters, legislative matters, budget matters, reports, initiatives, and events and ensures subordinate managers do the same.
  • Directly manages 18F’s Division Directors, providing them with leadership and mentoring. Fosters the development of a world-class workforce and facilitates cooperation and teamwork.
  • Responsible for furthering diversity within 18F, ensuring equal opportunity in recruitment, selection, training, awards, and assignments.
  • Provides oversight on policy development, program budgets, brand management, communication plans, and implementation of operating procedures, practices, and management controls.
  • Ensures that subordinate managers recognize the importance of their diversity enhancement responsibilities and apply principles that create an inclusive and diverse workforce.
  • Provides reasonable accommodations required to best utilize qualified people with disabilities. Provides leadership and oversight associated with managing programs and resources, conducting analyses, providing advice, making recommendations, developing policies, and issuing guidance related to 18F activities.

Basic Information

Location: Washington DC

Salary Range: Base salary GS-15 - $142,701 to $170,800

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Total compensation may include locality pay based on the individual’s duty location. For more salary information including locality pay details, please visit OPM’s Salaries & Wages page.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Job announcement number: 2000164JCOTR

Opening and closing period for this job application: 9:00am on Monday, November 18, 2019 EDT to 11:59pm on Friday, November 29, 2019 EDT

Job Title: Supervisory Innovation Specialist

Series & Grade: 0301 - 15

Promotion Potential: GS-N/A

Number of vacancies: 1 (Additional vacancies may be filled from this announcement as needed)

Supervisory status: YES

Travel requirement: Occasional travel may be required up to 10%-20% per year

Security clearance: Public trust. Background investigation required.

Work Schedule: Full time

Appointment Type: Excepted Service: Not to exceed 24 months (2 years); may be extended for an additional 2 years for a maximum of 4 years total.

Job Summary

This is a Schedule A position under 5 CFR 213.3102(r) to hire unique technical skills to develop innovative digital tools and services in the Excepted Services, US Digital Service 18F Fellowship Program. The 18F office is charged with developing innovative digital tools and services and uses lean startup and agile development principles to collaborate with other agencies to fix technical problems, build products, and improve how government serves the public through technology.

As an Innovation Specialist, the team member serves the government and makes an impact on a massive scale. The position requires that fellows perform work of an exceptional degree of difficulty across a wide range of topics at the convergence of technology, policy, and delivery. The incumbent leverages their experience deploying high quality, user centric platforms and services to lead major initiatives, consult on systems and policy proposal, and provide technical, policy, and programmatic guidance to government.

This position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Technology Transformation Service (TTS), Office of 18F.

GSA has been repeatedly named as one of the ‘Best Places to Work’ in the federal government. You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 10 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules and telework
  • Transit and child care subsidies
  • Training and development
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Key Requirements

  1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
  2. Suitable for federal employment, determined by a background investigation
  3. You may be required to serve a trial period
  4. Direct Deposit of salary check to financial organization required
  5. Register with Selective Service, if you are required by

Employment Requirements

  • Serve a one year trial period, if required
  • Undergo and pass a background investigation. You must be granted this clearance before you can start the job
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
  • Any discrepancies must be resolved as a condition of continued employment
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position


Typical duties for the fellow include but are not limited to: Conceiving/recommending projects/studies to advance the state of the art in the specialty area; applying forward­ thinking design and development principles to product or services development, delivery and program management, such as lean startup, user­centered design, and agile development; Analyzing and scoping the technical and policy requirements needed to implement complex digital solutions; Assessing the state of digital services provided by the Federal Government, and working to align strategies and practice; conferring with key government/private officials and top experts in the field, representing the agency at technical symposia and/or conferences; Developing authoritative papers/reports; developing and leading adoption of government­wide standards for digital services, leading to their adoption across citizen and business­facing government services; Demonstrating thought leadership and contributing best practices in a variety of technologies and principles; Contributing to a talent strategy that includes recruiting innovators and entrepreneurs to participate in solving complex and esoteric challenges.


We will use a method called Category Rating to assess your application.

Here’s how it will work:

You will be scored based on a review of your application materials, measuring your possession of each of the following competencies

  • Executive Leadership: Ability to effectively lead a large cross-functional team to meet the organization’s business objectives.
  • Relationship Management: Ability to develop and manage relationships with potential agency partners, the public, and the internal 18F team.
  • Business Operations: The administration of business practices to create the highest level of efficiency possible within an organization. Converting materials and labor into goods and services as efficiently as possible to meet cost recoverable goals.
  • Technical Innovation and Delivery: Using technology to create a more efficient organization and improve alignment between technology initiatives and business goals.
  • 18F Core Values Alignment: The ability to work with integrity, transparency and resiliency in civic minded or high impact environment.

If found to be eligible and at least minimally qualified for the position, your score will be used to place you in a category (Best Qualified, Well Qualified, or Qualified).

If your resume does not support your possession of the competencies listed above, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans if supported by appropriate documentation.


All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS-14 in the Federal service. Specialized experience is:

  1. Experience ensuring effective communication of a large organization’s mission, priorities, strategies, and progress to various internal stakeholders, as well as external stakeholders (e.g. clients, the public, the press). This experience must include ALL of the following:
    • Serving as spokesperson representing the organization to the community.
    • Advocating for issues relevant to the organization, its services, and its customers.
    • Initiating, developing, and maintaining relationships with key stakeholders.
    • Experience managing controversial situations, customer negotiations, or influencing and persuading other senior-level managers.
  2. Experience leading a fee-for-service program. This experience must include ALL of the following:
    • Experience leading a consulting or systems integration business with yearly revenues of $10 million or more
    • Accountable for achievement of cost recoverability targets
    • Leading the development and execution of staffing plan resource requests
    • Ability to develop new business opportunities and grow revenues within an existing client base
    • Demonstrated ability to create long-term vision and strategies for building program effectiveness (e.g. capacity planning and building out succession plans)
    • Demonstrated project management skills (e.g. able to manage multiple tasks, priorities and stakeholders effectively)
    • Ensuring the team completes projects and deliverables for clients within deadlines
  3. Experience navigating highly ambiguous or uncertain situations to deliver results. This experience must include ALL of the following:
    • Leading stakeholders through organizational change
    • Garnering support for teams by persuading others to provide approval, funding or resources
    • Adjusting strategy based on qualitative or quantitative strategy
    • Previous experience leading client-facing consulting (i.e. researching, designing and executing to solve a specific problem for a client) projects or initiatives
    • Previous experience collaborating with cross-functional teams (i.e. developers, product managers, designers, clients) to achieve organizational or project objectives
  4. Experience leading teams that use modern software design and development methodologies, including human centered design and iterative development (e.g. agile, lean, kanban, user research, journey mapping, personas, user stories)

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year or “present”)
  • number of hours per week you worked (if part time)

How To Apply

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