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18F - Executive Director

Upcoming role

This role is not yet open for application. If you would like to learn more or if you'd like to be notified when the application is open, please sign up join our mailing list.

18F will soon be accepting applications for a GS-15 - Executive Director.

Applications will be open for submission on 12:00am UTC on Friday, August 21, 2020. Check out Join TTS Hiring Process to learn more about the application process.

Location: Washington DC

Salary Range: The salary range for this position is: GS-15 Step 1 - $142,701 to GS-15 Step 10 $170,800

The salary range does include locality pay for Washington, DC. This position is not remote and is physically based in Washington, DC.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2019 General Schedule (GS) Salary Calculator.

Please note the maximum salary available for the GS pay system is $170,800 Note: You may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Role Summary:

Executive Director - GS-15

The Executive Director of 18F oversees a consulting organization of federal employees whose mission is to improve the lives of the public and public servants by transforming how government uses technology. The work involves advocating for an iterative, human-centered approach to building and buying software in government, and running the cost-recoverable consulting organization as a business. 18F helps partner agencies improve how they build and buy effective, user-centered software that interfaces between the government and the people and organizations it serves. This position reports to the Assistant Commissioner, Clients and Markets, TTS.

Key Objectives

Objective #1: Determines 18F’s vision, strategic direction, objectives and goals, including the overall planning, management, execution, and direction of the program.

  • Ensures proper oversight and develops and implements a system for performance measures that link operations to goals and objectives, including overall cost recoverability.
  • Develops innovative approaches and alternative solutions to solve problems associated with digital services delivery within the federal government.
  • Serves as a top level advisor and consultant to the Deputy Commissioner, TTS and the GSA Administrator for the 18F program.
  • Provides advice and consultation in the development of policies, plans, and practices that may result in government-wide impact.

Objective #2: Builds and maintains effective internal and external working relationships to address issues of mutual interest with federal agencies, top agency management, municipal and state agencies, foreign governments, subject matter experts, industry and other high level officials across public, not-for-profit and private sectors.

  • Markets the 18F program and associated projects to appropriate audience through speeches, presentations, articles for publication, newsletters, as well as, computer based information sources; identifies, reviews and collaborates on articles for trade journals, scholarly journals and periodicals to highlight transformation and business performance across 18F and TTS.
  • Builds a communication and relationship strategy on how best to engage with GSA officials and other agencies and departments in order to carry out 18F strategy, planning and acquisition initiatives that have government-wide implications.
  • Collaborates with federal agencies on relevant projects, policies, and initiatives.

Objective #3: Provides executive leadership and EEO responsibility.

  • Leads in a proactive and customer-responsive manner consistent with TTS /GSA vision and values, and effectively communicates program issues to external audiences.
  • Ensures financial and managerial accountability by acting with prudence when executing fiduciary responsibilities.
  • Demonstrates high integrity and adheres to the highest ethical standards of public service.
  • Uses effective business practices including balanced measures of results and values; invests in each employee; emphasizes empowerment and two-way communication.
  • Takes a leadership role in advocating for and advancing the priorities of TTS/GSA.
  • Serves as a role model for leadership by encouraging teamwork and a collaborative approach.
  • Timely notifies Agency officials of all significant actions and developments, including but not limited to those related to regulatory matters, legislative matters, budget matters, reports, initiatives, and events and ensures subordinate managers do the same.
  • Directly manages 18F’s Division Directors, providing them with leadership and mentoring. Fosters the development of a world-class workforce and facilitates cooperation and teamwork.
  • Responsible for furthering diversity within 18F, ensuring equal opportunity in recruitment, selection, training, awards, and assignments.
  • Provides oversight on policy development, program budgets, brand management, communication plans, and implementation of operating procedures, practices, and management controls.
  • Ensures that supporting managers recognize the importance of their diversity enhancement responsibilities and apply principles that create an inclusive and diverse workforce.
  • Provides reasonable accommodations needed to best utilize qualified people with disabilities. Provides leadership and oversight associated with managing programs and resources, conducting analyses, providing advice, making recommendations, developing policies, and issuing guidance related to 18F activities.

Application Evaluation

The information in this sections outlines the criteria that your application will be evaluated against to determine if you meet the Qualifications for the position. There are two very important things to note about this step in the process:

  1. Only applications found “minimally qualified” are shared with the hiring manager and are the only candidates eligible to be interviewed
  2. The Minimum Qualification determination can only be made using the information that’s directly within your resume and directly associated your listed work experience.
    • Examples of stuff that can’t be used:
    • Links to portfolios or other external materials (Yes, the links themselves may be “directly” on the resume but the information is not).
    • Information you include in cover letters, responses to questions, etc. as these are not directly associated with your work experience
    • Lists of tools, technologies, programming languages, etc. that are listed separately from your work experience

The Qualification process is a bureaucratic requirement that we are stuck with. It’s best to think about it as the most intense and rigorous resume review you’ve ever heard of. To get through this process you need make sure your resume directly reflects the Qualifications listed below. We also have more guidance on creating a federal style resume on Join TTS Hiring Process


All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS-14 in the Federal service. Specialized experience is:

  1. Experience ensuring effective communication of a large organization’s mission, priorities, strategies, and progress to various internal stakeholders, as well as external stakeholders (e.g. clients, the public, the press). This experience must include ALL of the following:
    • Serving as spokesperson representing the organization to the community.
    • Advocating for issues relevant to the organization, its services, and its customers.
    • Initiating, developing, and maintaining relationships with key stakeholders.
    • Experience managing challenging situations, customer negotiations, or influencing and persuading other senior-level managers.
  2. Experience leading a fee-for-service program. This experience must include ALL of the following:
    • Experience managing a team of supervisors who manage the overall team (i.e. multiple levels of management/supervisors) within a consulting or systems integration business
    • Accountable for achievement of cost recoverability targets
    • Leading the development of staffing strategies
    • Demonstrated ability to develop new business opportunities and grow revenues within a targeted client base
    • Demonstrated ability to create long-term vision and strategies for building program effectiveness
    • Demonstrated experience measuring customer satisfaction
  3. Experience navigating highly ambiguous or uncertain situations to deliver results. This experience must include ALL of the following:
    • Leading change management in organizations
    • Building and leading a business case for plans, funding or resources
    • Demonstrated experience in leading client-facing consulting (i.e. researching, designing and executing to solve a specific problem for a client) projects or initiatives
    • Demonstrated experience collaborating with cross-functional teams (i.e. developers, product managers, designers, clients) to achieve organizational or project objectives
  4. Experience leading teams that use modern software design and development methodologies, including human-centered design and iterative development (e.g. agile, lean, Kanban, user research, journey mapping, personas, user stories)

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year or “present”)
  • number of hours per week you worked (if part time)

How To Apply

If you would like to learn more or if you’d like to be notified when the application is open, please sign up join our mailing list.