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Login.gov - Account Manager

Upcoming role

This role is not yet open for application. If you would like to learn more or if you'd like to be notified when the application is open, please sign up join our mailing list.

login.gov will soon be accepting applications for a GS-15 - Account Manager.

Applications will be open for submission on TBD. Check out Join TTS Hiring Process to learn more about the application process.

Location: Virtual (100% Remote)

Salary Range: The base salary range for this position is: GS-15 Step 1 - $109,366 to GS-15 Step 10 $142,108

The base salary range does not include any adjustment for locality. Your locality will be determined by where you live since most of our positions are remote. If the position isn’t remote, then your locality will be determined by the location of the office where the position is based.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2020 General Schedule (GS) Salary Calculator.

Please note the maximum salary available for the GS pay system is $170,800

Note: You may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Role Summary:

Account Manager - GS-15

Login.gov is creating a shared authentication and identity verification service for the U.S. government. With one account, the public will be able to securely sign into multiple agency applications across the federal government and beyond. We’re helping people access essential public services and benefits securely, privately, and seamlessly. We focus on the complexities of digital identity authentication for the public, so agencies can focus on their mission.

As an account manager on the login.gov team, you’ll accelerate our growth by creating and maintaining partnerships with government agencies and programs. You’ll establish and maintain trusted relationships with our government partners, own the complete sales cycle, and drive adoption of our services. You’ll help agency leadership make sense of the complex digital identity landscape and how login.gov’s services can benefit their programs and users. You’ll track customer accounts, metrics, financials, agreements, and application integrations. We’re looking for business development and account management leaders that can ensure the success of our government partners as they meet technology modernization challenges head on.

Key Objectives

Key objective #1: Create high-growth opportunities for login.gov and increase agency adoption

  • Use a consultative sales approach to find, qualify, and close new business using any method available (e.g. networking, cold calling, campaign and referral follow-up).
  • Own and manage client relationships throughout the complete sales cycle.
  • Meet or exceed individual sales targets and directly contribute to overall login.gov team revenue goals.
  • Deepen customer relationships and retain clients by balancing their needs with budget, innovation, and long-term growth potential.
  • Find entrepreneurial and creative solutions to common large organizations challenges, such as policy, budget, security, etc. with limited resources (e.g. time, technology support)
  • Set customer meetings, align stakeholders, develop action plans, and provide timely responses to inquiries and urgent requests.
  • Manage time effectively to increase revenue among all clients.

Key objective #2: Ensure customer agency success and satisfaction

  • Translate client requests into real solutions by introducing the right product or capability.
  • Ensure client needs are met on time by setting clear timelines and accountability.
  • Actively drive issue resolution to ensure client satisfaction.
  • Establish and maintain trusted relationships.
  • Leverage login.gov team resources efficiently (e.g. technical, design, content).
  • Influence and guide multiple client requests and their respective sales cycles.
  • Exhibit acute attention to detail and follow-through.
  • Coordinate and deliver timely, accurate, and quality sales information to clients and prospects.
  • Write persuasive and compelling responses to client inquiries.
  • Respond to general customer inquiries and support requests.

Key objective #3: Be an extraordinary ambassador of login.gov

  • Maintain a thorough understanding of login.gov services and technical requirements to deftly answer inquiries, describe login.gov’s capabilities, and provide excellent service to partners.
  • Act as a knowledge lead for login.gov product and services. Work with potential clients, stakeholders, senior level agency officials, and internal teams to continuously demonstrate our expertise and impact.
  • Present login.gov services at industry events, meetings, town halls, internal working groups, and agency partnership events.

Application Evaluation

The information in this sections outlines the criteria that your application will be evaluated against to determine if you meet the Qualifications for the position. There are two very important things to note about this step in the process:

  1. Only applications found “minimally qualified” are shared with the hiring manager and are the only candidates eligible to be interviewed
  2. The Minimum Qualification determination can only be made using the information that’s directly within your resume and directly associated your listed work experience.
    • Examples of stuff that can’t be used:
    • Links to portfolios or other external materials (Yes, the links themselves may be “directly” on the resume but the information is not).
    • Information you include in cover letters, responses to questions, etc. as these are not directly associated with your work experience
    • Lists of tools, technologies, programming languages, etc. that are listed separately from your work experience

The Qualification process is a bureaucratic requirement that we are stuck with. It’s best to think about it as the most intense and rigorous resume review you’ve ever heard of. To get through this process you need make sure your resume directly reflects the Qualifications listed below. We also have more guidance on creating a federal style resume on Join TTS Hiring Process

Qualifications

All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS-14 in the Federal service. Specialized experience is experience:

  • Experience selling software and services to large organizations
    • Managing accounts for large corporate or public sector clients
    • Increasing sales revenue with proven measurable results
    • Contributing to a client’s growth strategy
  • Previous experience selling software products
    • E.g., software-as-a-service (SaaS) offerings, web applications, APIs, Multi-Factor Authentication (MFA), digital identity, or identity proofing
  • Experience negotiating and presenting to potential clients
  • Experience navigating complex bureaucratic organizations to discover key decision makers and stakeholders

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year or “present”)
  • number of hours per week you worked (if part time)

How To Apply

If you would like to learn more or if you’d like to be notified when the application is open, please sign up join our mailing list.