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This job posting has closed.

Please see our other open positions. is hiring for GS-15 - Director. This page contains information related to the role as well as a link to submit your application. Check out Join TTS Hiring Process to learn more about the application process. Please note we will be reviewing applications on a rolling basis so we encourage candidates to apply as soon as possible for consideration.

Location: Virtual (100% Remote), Washington, DC; San Francisco, CA; Chicago, IL; New York, NY

Salary Range: The salary range for this position is: GS-15 Step 1 - $131,178 to GS-15 Step 10 $176,300

Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2022 General Schedule (GS) Salary Calculator.

Please note the maximum salary available for the GS pay system is $176,300

Note: You may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands).

Role Summary:

Director - GS-15 is the public’s one account for government. provides a secure, compliant authentication and identity proofing product. In this role, you will help lead the product development, technical strategy, and growth for’s products, services, and offerings all while focusing on the customer experience and service delivery for the American People.

In this role, you will be primarily responsible for growing the size and scope of the program, which is seeking to dramatically scale adoption in the next year. Responsibilities will include setting the strategic direction for the program, identifying new business opportunities and potential customers, working with existing customers, and managing operations, staffing, and budgeting. You will lead a team of technical and business resources responsible for the day-to-day operations of the product and platform. You will be the primary liaison between the team and both internal and external stakeholders.

In this role you will be involved in agency and government-wide discussions about identity strategy. It is expected that the Director will serve as a subject matter expert on the topics of digital identity, cybersecurity, and accessibility, and be a vocal, public advocate for the program and the benefits of adopting

Key Objectives

Key objective #1: Expand’s product and program offering while driving growth, with a focus on effective scale and sustainability.

  • Refine existing services and offerings to meet the needs of current and prospective customers for the platform.
  • Develop quarterly and annual product and revenue goals and track progress.
  • Develop’s external brand by leading external communications and fostering spokespeople on the team to share the message about benefits and opportunity by writing blog posts / articles and speaking at government and industry events.
  • Represent to external parties, such as speaking at conferences, speaking with leadership in other agencies, or speaking to the press.
  • Identify and conduct outreach to federal agencies that represent opportunities for new business for
  • Work in partnership with other TTS programs to identify where could be a good complement to and/or directly leverage other TTS service offerings.
  • Identify and work with GSA leadership to drive policy changes that could allow for better service to the public.

Key objective #2: Provide strategic leadership

  • Set the overall vision, product strategy, and organizational goals for, aligning with TTS vision, goals, and values.
  • Lead or facilitate strategic initiatives.
  • Coordinate with other members of the TTS leadership team to develop guidance and organizational communication.
  • Collect feedback to discuss successes and challenges, and share patterns and key feedback with the rest of TTS leadership.
  • Uphold the commitment to the public and always weigh the public’s needs and experiences with federal agencies
  • Represent the program in the TTS Solutions Senior Management Team (SMT) and communicate information back to the program. Promote transparency in how decisions are made. Regularly include others in planning and decision-making.
  • Create a work environment that fosters trust, respect, and collaboration, since the best work comes from including diverse skill sets and backgrounds. Uphold TTS values of inclusion, integrity, and impact.
  • Identify power dynamics in situations; respond thoughtfully and create space for less powerful voices.
  • Promote collective success; plan and ensure there is time for collaborative decision-making; acknowledge how others’ contributions led to achievements; and create shared ownership of success, risks, and accountability.
  • Identify and TTS processes in need of improvement and oversee improvement activities.
  • Research, develop, and encourage best practices in the fields of identity and security, and create space for experimentation and iteration.
  • Craft strategic, data-driven hiring plans for the team that align with TTS’ hiring strategy and trends in partner needs. Include sourcing strategies and interview practices to ensure a diverse candidate pool and inclusive hiring process. Our goal is for our team to reflect the diversity of the American public.
  • Ensure Equal Employment Opportunity (EEO) regulations are followed throughout recruitment, hiring, and selection processes.
  • Set strategy for knowledge management such that key information is carried forward, to make the team resilient to turnover.

Key objective #3: Lead a team of product and business professionals

  • Act as supervisor for branch chiefs, e.g. the leadership team.
  • Help teams align on and adhere to shared processes, deliver results, maintain high standards, and resolve conflicts. Connect teams to resources, amplify team successes, and help teams to pivot or adapt as needed.
  • Help teams understand what success looks like. Work with teams to regularly demonstrate our expertise and impact.
  • Provide oversight of customer engagements and help teams contribute meaningfully to customer success.
  • Help identify opportunities for professional growth and learning for teams.
  • Participate in and lead client-facing work and business development efforts, depending on availability based on other initiatives.

Basic Information

Location: Virtual (100% Remote), Washington, DC; San Francisco, CA; Chicago, IL; New York, NY

Salary Range: Base salary GS-15 - $131,178 to $176,300

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Total compensation may include locality pay based on the individual’s duty location. For more salary information including locality pay details, please visit OPM’s Salaries & Wages page.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Job announcement number: 22FASC250JCOTR

Opening and closing period for this job application: 3/21/2022 EDT to 11:59pm on Monday, April 4, 2022 EDT

Job Title: Supervisory Information Technology Specialist

Series & Grade: 2210 - 15

Promotion Potential: GS-15

Number of vacancies: 1 (Additional vacancies may be filled from this announcement as needed)

Supervisory status: YES

Travel requirement: Occasional travel may be required up to 10%-20% per year

Security clearance: Public trust. Background investigation required.

Work Schedule: Full time

Appointment Type: Competitive Service

This position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Technology Transformation Service (TTS).

GSA has been repeatedly named as one of the ‘Best Places to Work’ in the federal government. You will have access to many benefits including:

  • Health insurance (choose from a wide range of plans)
  • Life insurance coverage with several options
  • Sick leave and vacation time, including 10 paid holidays per year
  • Thrift Savings Plan (similar to a 401(k) plan)
  • Flexible work schedules and telework
  • Transit and child care subsidies
  • Training and development
  • Flexible spending accounts
  • Long-term care insurance
  • Training and development

Key Requirements

  1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
  2. Suitable for federal employment, determined by a background investigation
  3. You may be required to serve a trial period
  4. Direct Deposit of salary check to financial organization required
  5. Register with Selective Service, if you are required by

Employment Requirements

  • Serve a one year trial period, if required
  • Undergo and pass a background investigation. You must be granted this clearance before you can start the job
  • Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
  • Any discrepancies must be resolved as a condition of continued employment
  • Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position


SPECIALIZED EXPERIENCE REQUIREMENTS: In addition to the Basic Requirements listed above, you must have one year of specialized experience equivalent to the GS-14 level in the Federal service. Specialized experience is defined as:

  • Experience managing customer-focused teams.
  • Experience scaling and growing a technical program or product.
  • Experience leading a team that provides or supports modern IT systems, software systems, or platforms.
  • Experience supporting the overall planning, management, and direction of a technical program or product.
  • Experience building alignment with executive stakeholders.
  • Experience working on products with security and compliance consideration.

For each job on your resume, provide:

  • the exact dates you held each job (from month/year to month/year or “present”)
  • number of hours per week you worked (if part time)

Next Steps

After the closing date/deadline:

  1. ELIGIBILITY/QUALIFICATIONS: Applicant eligibility and qualifications are reviewed.
  2. REFERRAL TO MANAGEMENT: Eligible/Qualified applicants are referred to management for review and possible interview.
  3. SELECTION/TENTATIVE JOB OFFER: If a selection is made, a Tentative Offer is extended to the selectee and suitability and/or security background investigation is conducted.
  4. FINAL JOB OFFER: A final job offer is made (typically within 40 days after the closing date/deadline for applications).
  5. FINAL COMMUNICATION TO APPLICANTS: Once the position is filled, we will notify all applicants of their final status. You may check your status by logging into USAJOBS. Go to My USAJOBS and then to Applications.

How To Apply

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