Login.gov - Account Manager

login.gov is hiring for GS-15 - Account Manager. This page contains information related to the role as well as a link to submit your application. Check out Join TTS Hiring Process to learn more about the application process.

Location: Virtual (100% Remote)

Salary Range: The base salary range for this position is: GS-15 Step 1 - $109,366 to GS-15 Step 10 $142,108

The base salary range does not include any adjustment for locality. Your locality will be determined by where you live since most of our positions are remote. If the position isn’t remote, then your locality will be determined by the location of the office where the position is based.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2020 General Schedule (GS) Salary Calculator.

Please note the maximum salary available for the GS pay system is $170,800

Note: You may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Role Summary:

Account Manager - GS-15

Login.gov is creating a shared authentication and identity verification service for the U.S. government. With one account, the public will be able to securely sign into multiple agency applications across the federal government and beyond. We’re helping people access essential public services and benefits securely, privately, and seamlessly. We focus on the complexities of digital identity authentication for the public, so agencies can focus on their mission.

As an account manager on the login.gov team, you’ll accelerate our growth by creating and maintaining partnerships with government agencies and programs. You’ll establish and maintain trusted relationships with our government partners, own the complete sales cycle, and drive adoption of our services. You’ll help agency leadership make sense of the complex digital identity landscape and how login.gov’s services can benefit their programs and users. You’ll track customer accounts, metrics, financials, agreements, and application integrations. We’re looking for business development and account management leaders that can ensure the success of our government partners as they meet technology modernization challenges head on.

Key Objectives

Key objective #1: Create high-growth opportunities for login.gov and increase agency adoption

• Use a consultative sales approach to find, qualify, and close new business using any method available (e.g. networking, cold calling, campaign and referral follow-up).
• Own and manage client relationships throughout the complete sales cycle.
• Meet or exceed individual sales targets and directly contribute to overall login.gov team revenue goals.
• Deepen customer relationships and retain clients by balancing their needs with budget, innovation, and long-term growth potential.
• Find entrepreneurial and creative solutions to common large organizations challenges, such as policy, budget, security, etc. with limited resources (e.g. time, technology support)
• Set customer meetings, align stakeholders, develop action plans, and provide timely responses to inquiries and urgent requests.
• Manage time effectively to increase revenue among all clients.

Key objective #2: Ensure customer agency success and satisfaction

• Translate client requests into real solutions by introducing the right product or capability.
• Ensure client needs are met on time by setting clear timelines and accountability.
• Actively drive issue resolution to ensure client satisfaction.
• Establish and maintain trusted relationships.
• Leverage login.gov team resources efficiently (e.g. technical, design, content).
• Influence and guide multiple client requests and their respective sales cycles.
• Exhibit acute attention to detail and follow-through.
• Coordinate and deliver timely, accurate, and quality sales information to clients and prospects.
• Write persuasive and compelling responses to client inquiries.
• Respond to general customer inquiries and support requests.

Key objective #3: Be an extraordinary ambassador of login.gov

• Maintain a thorough understanding of login.gov services and technical requirements to deftly answer inquiries, describe login.gov’s capabilities, and provide excellent service to partners.
• Act as a knowledge lead for login.gov product and services. Work with potential clients, stakeholders, senior level agency officials, and internal teams to continuously demonstrate our expertise and impact.
• Present login.gov services at industry events, meetings, town halls, internal working groups, and agency partnership events.

Basic Information

Location: Virtual (100% Remote)

Salary Range: Base salary GS-15 - $109,366 to $142,108

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Total compensation may include locality pay based on the individual’s duty location. For more salary information including locality pay details, please visit OPM’s Salaries & Wages page.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Job announcement number: TBD

Opening and closing period for this job application: TBD EDT to TBD EDT

Job Title: Innovation Specialist

Series & Grade: 0301 - 15

Promotion Potential: GS-15

Number of vacancies: 1 (Additional vacancies may be filled from this announcement as needed)

Supervisory status: NO

Travel requirement: Occasional travel may be required up to 10%-20% per year

Security clearance: Public trust. Background investigation required.

Work Schedule: Full time

Appointment Type: Excepted Service: Not to exceed 24 months (2 years); may be extended for an additional 2 years for a maximum of 4 years total.

Job Summary

This is a Schedule A position under 5 CFR 213.3102(r) to hire unique technical skills to develop innovative digital tools and services in the Excepted Services, US Digital Service 18F Fellowship Program. The 18F office is charged with developing innovative digital tools and services and uses lean startup and agile development principles to collaborate with other agencies to fix technical problems, build products, and improve how government serves the public through technology.

As an Innovation Specialist, the team member serves the government and makes an impact on a massive scale. The position requires that fellows perform work of an exceptional degree of difficulty across a wide range of topics at the convergence of technology, policy, and delivery. The incumbent leverages their experience deploying high quality, user centric platforms and services to lead major initiatives, consult on systems and policy proposal, and provide technical, policy, and programmatic guidance to government.

This position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Technology Transformation Service (TTS), Office of Solutions.

GSA has been repeatedly named as one of the ‘Best Places to Work’ in the federal government. You will have access to many benefits including:

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 10 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Flexible work schedules and telework
• Transit and child care subsidies
• Training and development
• Flexible spending accounts
• Long-term care insurance
• Training and development

Key Requirements

1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
2. Suitable for federal employment, determined by a background investigation
3. You may be required to serve a trial period
4. Direct Deposit of salary check to financial organization required
5. Register with Selective Service, if you are required by https://www.sss.gov/Registration-Info/Who-Registration

Employment Requirements

• Serve a one year trial period, if required
• Undergo and pass a background investigation. You must be granted this clearance before you can start the job
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
• Any discrepancies must be resolved as a condition of continued employment
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position

Duties

Typical duties for the fellow include but are not limited to: Conceiving/recommending projects/studies to advance the state of the art in the specialty area; applying forward­ thinking design and development principles to product or services development, delivery and program management, such as lean startup, user­centered design, and agile development; Analyzing and scoping the technical and policy requirements needed to implement complex digital solutions; Assessing the state of digital services provided by the Federal Government, and working to align strategies and practice; conferring with key government/private officials and top experts in the field, representing the agency at technical symposia and/or conferences; Developing authoritative papers/reports; developing and leading adoption of government­wide standards for digital services, leading to their adoption across citizen and business­facing government services; Demonstrating thought leadership and contributing best practices in a variety of technologies and principles; Contributing to a talent strategy that includes recruiting innovators and entrepreneurs to participate in solving complex and esoteric challenges.

Evaluation

Qualifications

All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS-14 in the Federal service. Specialized experience is experience:

• Experience selling software and services to large organizations
  • Managing accounts for large corporate or public sector clients
  • Increasing sales revenue with proven measurable results
  • Contributing to a client’s growth strategy
• Previous experience selling software products
  • E.g., software-as-a-service (SaaS) offerings, web applications, APIs, Multi-Factor Authentication (MFA), digital identity, or identity proofing
• Experience negotiating and presenting to potential clients
• Experience navigating complex bureaucratic organizations to discover key decision makers and stakeholders

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

• the exact dates you held each job (from month/year to month/year or “present”)
• number of hours per week you worked (if part time)