Technology Transformation Services (TTS) consists of seven offices that support our external customers and internal employees. Each one is described below, and you can learn more by selecting the associated link. If you have questions about a role, please reach out to our Talent Team at JoinTTS@gsa.gov, and a recruiter will reach out to you.
Centers of Excellence
Whole-agency modernization to improve customer experiences and reduce legacy IT spending.
The IT Modernization Centers of Excellence (CoE) help agencies accelerate the modernization of information technology (IT) by leveraging private sector innovation, existing government services, and providing access to best practices and expertise. The CoE’s offices and staff cover five main areas:
- Customer experience
- Cloud adoption
- Infrastructure optimization
- Contact centers
- Data analytics
The CoE is good for candidates looking for large, long-term projects where your team will be embedded at an agency with the potential for transformative change.
Case study: Accelerating cloud adoption at USDA
As part of a larger technology modernization program, the Cloud Adoption Center of Excellence helped the USDA generate more than $2 million in cost avoidance while assessing and prioritizing applications to move to the cloud.
Project-specific partnerships to define strategies and build solutions, from discovery through acquisition.
18F partners with agencies to help them build and buy digital services that instill trust in the federal government. 18F creates project-specific teams of software developers, designers, strategists, acquisition experts, and product managers to work with agencies on digital services. A critical part of 18F’s mission is to teach agencies new digital skills during projects so they can take over continued development. Consider joining the 18F team.
18F helped the FEC overhaul their data, website, legal opinions, and become a digital-first agency. From the product owner: “We didn’t know where to start, but in the end, we got so much more than a website.
Presidential Innovation Fellows
Fellowship program where leaders serve a “tour of duty” as entrepreneurs alongside top agency changemakers.
The Presidential Innovation Fellows (PIF) program is made up of mid- to senior-level individuals with a proven track record of success in entrepreneurship, strategic design, technology, innovation, and modern product management. In the PIF program, fellows team up with agency changemakers to tackle the nation’s biggest and most pressing technology challenges, such as improving access to education, fueling job creation and the economy, and expanding the public’s ability to access their personal health data. Fellows serve a 12-month tour of duty in Washington, D.C., with fellowships typically starting in late summer or early fall. Apply to become a Presidential Innovation Fellow.
A team of PIFs worked with agencies across government to expand the Blue Button Initiatives by building APIs that allow more people to access their health information and make more informed decisions about their health.
Office of Products and Programs
Portfolio of shared services that help agencies make information accessible, drive innovation, and avoid costs.
The Office of Products and Programs (OPP) works with agencies to improve the public experience with government. To do this, OPP enables programs such as USA.gov, Data.gov, and Challenge.gov. OPP also offers solutions to agencies seeking to modernize IT, such as FedRAMP and the Digital Analytics Program. OPP’s reach is tremendous, with thousands of agency partners and millions of customer interactions. The professionals on the OPP team include program managers, product owners, writers, customer experience specialists, engineers, data scientists, and user experience designers who work on established products and services for the public and federal agencies. Find out more about the Office of Products and Programs.
Data.gov is one of OPP’s many shared services for all of government. With Data.gov, the public can come to one place to find data sets from all over government and use them for research, business operations, and journalism.
Office of Acquisition
The Office of Acquisition (OA) offers acquisition services and buys digital products and services for our own organization, TTS. Our services allow us to pilot our own procurement tools and processes and to demonstrate that compliance can be realized in the context of more efficient and effective acquisition approaches. We embody the same values as the rest of TTS: transparency, open source, human-centered, and agile methodologies — and we buy products and services built with these principles. In the spirit of innovation, we also experiment with new, collaborative ways of doing procurement while adhering to the various regulations and policies governing our work.
TTS Front Office
The TTS Front Office is made up of the TTS Director and FAS Deputy Commissioner, the TTS Chief of Staff, and their advisors and administrative support. The TTS Front Office is responsible for defining the TTS strategy and setting priorities for the organization as a whole in order to further the TTS mission. The TTS Front Office is responsible for any major organizational decisions and speaks on behalf of TTS to GSA leadership.
Office of Operations
The Office of Operations keeps TTS running smoothly and ensures the team has the tools needed to focus on the TTS mission. The Office of Operations oversees several operational teams that support the work of TTS.
- Business: Manages finances, contract development, travel, and business processing services
- Talent: Drives recruitment, tackles HR challenges, oversees the onboarding process, navigates people operations, and hires great people
- Infrastructure: Oversees the security and compliance of TTS’ digital systems including hardware, software, and products built by TTS staff.
- Governance and Compliance: Develops guidance, ensures governance, and collects and publishes data that enables TTS to focus on high-performance and efficiency.
- Outreach: Manages brand, online presence strategy, email communications, customer engagement, demand generation efforts, constituent education.