TTS Operations - Technology Portfolio Director

TTS Operations is hiring for GS-GS 15 - Technology Portfolio Director. This page contains information related to the role as well as a link to submit your application. Check out Join TTS Hiring Process to learn more about the application process.

Location: Washington, DC; San Francisco, CA; Chicago, IL; New York, NY; Virtual (100% Remote)

Salary Range: The base salary range for this position is: GS-GS 15 Step 1 - $106,595 to GS-GS 15 Step 10 $138,572

Please note the maximum salary available for the GS pay system is $166,500

The base salary range does not include any adjustment for locality. Your locality is most likely going to be determined by where you live since most of our positions are remote. If the position isn’t remote, then your locality will be determined by the location of the office where the position is based.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2019 General Schedule (GS) Salary Calculator.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Role Summary:

Technology Portfolio Director - GS-GS 15

You will need a thorough knowledge of infrastructure, networking, cloud, integration, data, custom & packaged applications, and security to ensure that TTS’ infrastructure offerings and architecture meets current and future needs in an efficient, sustainable, agile, and adaptable manner. You will be responsible for:

• Information System Security (Ensuring monitoring, compliance and reporting requirements are met.)
• Systems governance
• Technology Infrastructure
• IT portfolio management (Process, including acquisition - customer centric compliance/ transparency)
• Sandboxing/piloting
• Developing TTS’s data strategy and engaging on data governance related issues within the broader GSA

Although this position isn’t an “official” supervisor, you will have accountability and responsibility for the overall technology portfolio function.

Please email jointts@gsa.gov if you are interested in this opportunity

Key Objectives

Key objective #1: Serving as the innovative technical leader, you will develop strategies and execute initiatives to modernize TTS’ systems and infrastructure, empowering TTS to better deliver on its mission.

• Partnering with others in TTS’ operations, produce and execute on an overall technical strategy, investment, and acquisition plan for TTS that results in lower costs, availability of highly usable software and infrastructure and higher velocity.
• Use modern research methods or internal TTS research resources to fully understand the real needs of TTS users and the impact driven by systems & cloud infrastructure
• Analyze current system architecture and existing products to identify the functionality and capabilities that can be leveraged and the areas requiring refactoring
• Develop solutions with an API first mindset using reusable components and operational strategies to support scalability, availability, performance, monitoring, backup, etc, to improve the security, resiliency, and agility of infrastructure and applications
• Establish and maintain the technical infrastructure for managing both performance and customer relationship management for TTS
• Take into account DevSecOps practices
• Foster appropriate and innovative use of new tools by sponsoring or supporting pilot programs
• Own TTS Bug Bounty program

Key objective #2: Act as the primary liaison to other key IT providers and stakeholders such as GSA IT and FAS Office of Systems Management.

• Develop and enforce policy around the use of software and services on TTS local systems
• Inspire honesty and integrity through open communication and liberal knowledge sharing
• Coordinate with TTS Office of Acquisition on developing and enforcing policy of FITARA and IT Standardsreview of acquisitions
  • Information System and Software Authorizations:
  • Serve as Authorizing Official for TTS systems up to the Moderate impact level, signing all ATOs
  • Serve as delegated Authorizing Official for High impact systems
  • Accept risk on behalf of the Government, lead all risk evaluation and management methodologies
  • Coordinate with software providers about FedRAMP authorization or component authorization
  • Support continuous improvement of the Authority of Operate (ATO) processes, providing feedback and recommendations to GSA IT Security

Key objective #3: Practice an exceptional level of customer service for TTS, providing a unique, tailored experience.

• Explain products or services to people who have varying levels of technical knowledge — always meet the people where they’re at
• Facilitate licensing, update, and installation of software and infrastructure process for TTS users that reduces user burden and doesn’t interfere with daily activities
• Empathetically guide TTS stakeholders through the bureaucracy of the sometimes long and arduous acquisition, compliance, and security processes
• Develop and make widely available concise and clear instructions on the processes outlined above.
• Skillfully map specific inquiries to product capabilities, identifying the product that best meets the TTS’ needs
• Serve as a liaison between the stakeholders and the infrastructure team, delivering feedback to the team, enabling them to make necessary changes to product performance or presentation
• Support a safe, inclusive workplace and a positive team culture where all team members value diversity and individual differences

Basic Information

Location: Washington, DC; San Francisco, CA; Chicago, IL; New York, NY; Virtual (100% Remote)

Salary Range: Base salary GS-GS 15 - $106,595 to $138,572

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Total compensation may include locality pay based on the individual’s duty location. For more salary information including locality pay details, please visit OPM’s Salaries & Wages page.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands) and applicants must not be GSA employees or contractors

Job announcement number: TBD

Opening and closing period for this job application: TBD EDT to TBD EDT

Job Title:

Series & Grade:

• GS 15

Promotion Potential: GS-

Number of vacancies: (Additional vacancies may be filled from this announcement as needed)

Supervisory status:

Travel requirement: Occasional travel may be required up to 10%-20% per year

Security clearance: Public trust. Background investigation required.

Work Schedule: Full time

Appointment Type: Excepted Service: Not to exceed 24 months (2 years); may be extended for an additional 2 years for a maximum of 4 years total.

Job Summary

This position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Technology Transformation Service (TTS), Office of 18F.

GSA has been repeatedly named as one of the ‘Best Places to Work’ in the federal government. You will have access to many benefits including:

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 10 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Flexible work schedules and telework
• Transit and child care subsidies
• Training and development
• Flexible spending accounts
• Long-term care insurance
• Training and development

Key Requirements

1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
2. Suitable for federal employment, determined by a background investigation
3. You may be required to serve a trial period
4. Direct Deposit of salary check to financial organization required
5. Register with Selective Service, if you are required by https://www.sss.gov/Registration-Info/Who-Registration

Employment Requirements

• Serve a one year trial period, if required
• Undergo and pass a background investigation. You must be granted this clearance before you can start the job
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
• Any discrepancies must be resolved as a condition of continued employment
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position

Duties

Typical duties for the fellow include but are not limited to: Conceiving/recommending projects/studies to advance the state of the art in the specialty area; applying forward­ thinking design and development principles to product or services development, delivery and program management, such as lean startup, user­centered design, and agile development; Analyzing and scoping the technical and policy requirements needed to implement complex digital solutions; Assessing the state of digital services provided by the Federal Government, and working to align strategies and practice; conferring with key government/private officials and top experts in the field, representing the agency at technical symposia and/or conferences; Developing authoritative papers/reports; developing and leading adoption of government­wide standards for digital services, leading to their adoption across citizen and business­facing government services; Demonstrating thought leadership and contributing best practices in a variety of technologies and principles; Contributing to a talent strategy that includes recruiting innovators and entrepreneurs to participate in solving complex and esoteric challenges.

Evaluation

We will use a method called Category Rating to assess your application.

Here’s how it will work:

You will be scored based on a review of your application materials, measuring your possession of each of the following competencies

• **

If found to be eligible and at least minimally qualified for the position, your score will be used to place you in a category (Best Qualified, Well Qualified, or Qualified).

If your resume does not support your possession of the competencies listed above, we may lower your score, which could place you in a lower category.

Within each category, veterans will receive selection priority over non-veterans if supported by appropriate documentation.

Qualifications

All applications will be reviewed by a panel of subject matter experts against a scoring rubric created for this role. In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS–1 in the Federal service. Specialized experience is:

1. Stakeholder management and engagement
2. Thorough knowledge of infrastructure, networking, cloud, integration, data, custom & packaged applications, and security
3. The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable and extensible developments

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

• the exact dates you held each job (from month/year to month/year or “present”)
• number of hours per week you worked (if part time)