TTS: People Operations Director GS15
This job posting has closed.
Please see our other open positions.
Basic information
Open to U.S. citizens or nationals (residents of American Samoa and Swains
Island). Subject to background check. Full information
is
available on
USAJOBS.
Supervisory status: Supervisory
Job title: People Operations Director
Official title in USAJOBS: Supervisory Mgmt and Program Analyst
Number of vacancies: 1
Location: Anywhere in the U.S. (remote)
Salary range: GS-15 ($136,908 to $183,500)
Your salary, including base and locality, will be determined upon selection,
dependent on your actual duty location. Please note the maximum salary available
for the GS pay system is $183,500. For specific details on locality pay, please
visit OPM’s Salaries & Wages page
or for a salary calculator
OPM’s 2023 General Schedule (GS) Salary Calculator. You can find more
information in our
compensation and benefits section.
Travel requirement:
Occasional travel may be required up to 10% per year.
Work schedule:
Full time.
Appointment type:
This is a permanent position.
Learn more about the benefits of working at
GSA and
TTS.
Role summary
The People Operations team at Technology Transformation Services (TTS) owns the relationship and experience with staff and supervisors for all things talent (other than hiring) starting when an employee comes on-board through an employee off-boarding. They are experts in people related policy, regulations and bureaucratic requirements; in particular as it relates to the information technology field. They partner with GSA Office of Human Resources Management (OHRM) to provide additional support that’s needed to meet the requirements of hiring and working within the federal government. Moreover, they seek to create an environment where our people can focus on the work that matters, one where our people spend as little time as possible thinking about the mundane details of working (compensation, benefits, moving, etc.) and make sure they have everything they need to do great work.
As the People Operations Director, you will partner with GSA OHRM and provide strategic guidance to areas of TTS Business Operations including performance management, events and training management, travel, personnel action requests, leave and time management, purchasing, career progression frameworks and supervisor training and development. You will work with team members in these areas and ensure that they have the support that they need to deliver. You will partner with GSA OHRM to help unblock roadblocks, interpret policy and lead strategically. Success in this role will require strong collaboration, experience navigating complex problems and systems and an ability to lead with trust.
Due to the nature of the work done by TTS, strong technology experience is highly preferred.
Key objectives
1. You will create more scalable and automated people operations processes, tools and systems for TTS
-
Ensure management controls and compliance with GSA OHRM policy and oversee functions including TTS capacity management, performance management, employee travel, events, training and conference request, micropurchases, organizational audits (including OGE450), employee onboarding and offboarding, telework and full time telework agreements, career progression framework, timekeeping, and non recruit personnel action requests.
-
Analyze implementation of innovations in people operations operational matters, ensuring that TTS continues to develop and employ best in industry practices, and apply the most effective methodologies and technologies in support of modernizing the federal government.
-
Build automated tools to automate flow of talent data and work systems; create custom tools in Google environment using custom scripts, formulas, pivot tables (i.e. employee travel estimator, newcomer tracker and event and training dashboards).
-
Mitigate employee questions and confusion by creating custom process guides to enable employees to more easily navigate complicated and complex processes including creating and updating telework agreements, preparing for employee offboarding and creating performance plans based on GSA OHRM recommendations.
2. You will provide coaching, mentorship, and professional development opportunities; support employee well-being of People Operations team
-
Create a work environment that fosters trust, respect, and collaboration, since the best work comes from including diverse skill sets and backgrounds on the project. Uphold TTS values of inclusion, integrity, and impact.
-
Steward the team’s professional development, including identification of appropriate training, developmental assignments, and/or details. Incorporate equity and inclusion into plans for staff development, retention, training, speaking events, and experiential learning opportunities. to help guide our approach to digital transformation.
-
Encourage teamwork and a collaborative approach to problem solving.
-
Promote transparency in how decisions are made. Regularly include others in planning and decision-making.
-
Provide coaching, mentoring, and sponsorship to others in the organization, tailoring approaches to the needs of the individual. Work with individuals to identify and develop their strengths, helping team members pursue opportunities that enhance their talents.
3. You will establish trusting relationships with the TTS team and partner with GSA OHRM to develop a deep understanding of people-related resources, policies, and best practices that impact their team members
-
Embody the spirit of customer service and genuinely engage with all members of TTS.
-
Maintain consistent lines of communication with leaders, guilds, and affinity groups to understand the problems and challenges facing their members and partners.
-
Navigate complex bureaucracy, build coalitions, and lead stakeholders with disparate views through change.
-
Promote fairness and equity and provide guidance to stakeholders that support this.
Qualifications
Provide as much detail as possible on your resume so that we can evaluate your
previous experience. Follow our
guidance on creating a federal style resume.
Failure to provide required information may result in disqualification.
For each job on your resume, provide:
- The exact dates you held each job (from month/year to month/year or “present”)
- Number of hours per week you worked (if part time)
SPECIALIZED EXPERIENCE REQUIREMENTS:
To qualify, you must have one (1) year of specialized experience at the next
lower GS-grade (or equivalent). Specialized experience is defined as follows:
- Experience supervising and leading a people operations team within a technology organization
- Experience creating or developing processes in areas of strategic people operations with at least 3 of the following: performance management, career progression, organizational audits, team member development and training, employee travel, time keeping, conference requests, and/or onboarding/offboarding talent.
- Experience using agile frameworks or iterative methodologies (e.g. scrum, kanban, lean startup, service design, etc.) to increase efficiencies or design a work process.
- Experience translating an organization’s business strategy into an actionable people operations strategy with measurable results (i.e. process automation, increased scalability, smarter work systems, etc.).
- Experience working with Human Capital Management Systems to create custom reports, dashboards and/or automated tools using scripts, formulas or pivot tables.
- Experience advising and partnering with executive level stakeholders on people operations strategy across a remotely distributed or bureaucratic technology organization.
How to Apply
This job posting has closed.
Please see our other open positions.
Basic information
Open to U.S. citizens or nationals (residents of American Samoa and Swains Island). Subject to background check. Full information is available on USAJOBS.
Supervisory status: Supervisory
Job title: People Operations Director
Official title in USAJOBS: Supervisory Mgmt and Program Analyst
Number of vacancies: 1
Location: Anywhere in the U.S. (remote)
Salary range: GS-15 ($136,908 to $183,500)
Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location. Please note the maximum salary available for the GS pay system is $183,500. For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2023 General Schedule (GS) Salary Calculator. You can find more information in our compensation and benefits section.
Travel requirement: Occasional travel may be required up to 10% per year.
Work schedule: Full time.
Appointment type: This is a permanent position.
Learn more about the benefits of working at GSA and TTS.
Role summary
The People Operations team at Technology Transformation Services (TTS) owns the relationship and experience with staff and supervisors for all things talent (other than hiring) starting when an employee comes on-board through an employee off-boarding. They are experts in people related policy, regulations and bureaucratic requirements; in particular as it relates to the information technology field. They partner with GSA Office of Human Resources Management (OHRM) to provide additional support that’s needed to meet the requirements of hiring and working within the federal government. Moreover, they seek to create an environment where our people can focus on the work that matters, one where our people spend as little time as possible thinking about the mundane details of working (compensation, benefits, moving, etc.) and make sure they have everything they need to do great work.
As the People Operations Director, you will partner with GSA OHRM and provide strategic guidance to areas of TTS Business Operations including performance management, events and training management, travel, personnel action requests, leave and time management, purchasing, career progression frameworks and supervisor training and development. You will work with team members in these areas and ensure that they have the support that they need to deliver. You will partner with GSA OHRM to help unblock roadblocks, interpret policy and lead strategically. Success in this role will require strong collaboration, experience navigating complex problems and systems and an ability to lead with trust.
Due to the nature of the work done by TTS, strong technology experience is highly preferred.
Key objectives
1. You will create more scalable and automated people operations processes, tools and systems for TTS
-
Ensure management controls and compliance with GSA OHRM policy and oversee functions including TTS capacity management, performance management, employee travel, events, training and conference request, micropurchases, organizational audits (including OGE450), employee onboarding and offboarding, telework and full time telework agreements, career progression framework, timekeeping, and non recruit personnel action requests.
-
Analyze implementation of innovations in people operations operational matters, ensuring that TTS continues to develop and employ best in industry practices, and apply the most effective methodologies and technologies in support of modernizing the federal government.
-
Build automated tools to automate flow of talent data and work systems; create custom tools in Google environment using custom scripts, formulas, pivot tables (i.e. employee travel estimator, newcomer tracker and event and training dashboards).
-
Mitigate employee questions and confusion by creating custom process guides to enable employees to more easily navigate complicated and complex processes including creating and updating telework agreements, preparing for employee offboarding and creating performance plans based on GSA OHRM recommendations.
2. You will provide coaching, mentorship, and professional development opportunities; support employee well-being of People Operations team
-
Create a work environment that fosters trust, respect, and collaboration, since the best work comes from including diverse skill sets and backgrounds on the project. Uphold TTS values of inclusion, integrity, and impact.
-
Steward the team’s professional development, including identification of appropriate training, developmental assignments, and/or details. Incorporate equity and inclusion into plans for staff development, retention, training, speaking events, and experiential learning opportunities. to help guide our approach to digital transformation.
-
Encourage teamwork and a collaborative approach to problem solving.
-
Promote transparency in how decisions are made. Regularly include others in planning and decision-making.
-
Provide coaching, mentoring, and sponsorship to others in the organization, tailoring approaches to the needs of the individual. Work with individuals to identify and develop their strengths, helping team members pursue opportunities that enhance their talents.
3. You will establish trusting relationships with the TTS team and partner with GSA OHRM to develop a deep understanding of people-related resources, policies, and best practices that impact their team members
-
Embody the spirit of customer service and genuinely engage with all members of TTS.
-
Maintain consistent lines of communication with leaders, guilds, and affinity groups to understand the problems and challenges facing their members and partners.
-
Navigate complex bureaucracy, build coalitions, and lead stakeholders with disparate views through change.
-
Promote fairness and equity and provide guidance to stakeholders that support this.
Qualifications
Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow our guidance on creating a federal style resume.
Failure to provide required information may result in disqualification.
For each job on your resume, provide:
- The exact dates you held each job (from month/year to month/year or “present”)
- Number of hours per week you worked (if part time)
SPECIALIZED EXPERIENCE REQUIREMENTS:
To qualify, you must have one (1) year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is defined as follows:
- Experience supervising and leading a people operations team within a technology organization
- Experience creating or developing processes in areas of strategic people operations with at least 3 of the following: performance management, career progression, organizational audits, team member development and training, employee travel, time keeping, conference requests, and/or onboarding/offboarding talent.
- Experience using agile frameworks or iterative methodologies (e.g. scrum, kanban, lean startup, service design, etc.) to increase efficiencies or design a work process.
- Experience translating an organization’s business strategy into an actionable people operations strategy with measurable results (i.e. process automation, increased scalability, smarter work systems, etc.).
- Experience working with Human Capital Management Systems to create custom reports, dashboards and/or automated tools using scripts, formulas or pivot tables.
- Experience advising and partnering with executive level stakeholders on people operations strategy across a remotely distributed or bureaucratic technology organization.
