People Operations Director GS15

TTS will soon be hiring for a GS15 People Operations Director. The target date for when this position will be officially open to application has not yet been determined. If you’d like to be notified when this position is open, sign up to our mailing list.

Opportunity Overview

This opportunity is located within Technology Transformation Services (TTS) which is a part of Federal Acquisition Services (FAS) in the General Services Administration (GSA). TTS applies modern methodologies and technologies to improve the lives of the public and public servants. We help agencies make their services more accessible, efficient, and effective with innovative products, platforms, and services.

Role Summary

The People Operations team at TTS owns the relationship and experience with staff and supervisors for all things talent (other than hiring) starting when an employee comes on-board through an employee off-boarding. They are experts in people related policy, regulations and bureaucratic requirements. They create and maintain the infrastructure and support that’s needed to meet the requirements of hiring and working within the federal government. Moreover, they seek to create an environment where our people can focus on the work that matters, one where our people spend as little time as possible thinking about the mundane details of working (compensation, benefits, moving, etc.) and make sure they have everything they need to do great work.

As the People Operations Director, you will oversee areas of Business Operations including performance management, events and training management, travel, personnel action requests, leave and time management, purchasing, career progression frameworks and supervisor training and development. You will work with experts in these areas and ensure that they have the support that they need to deliver. You will help unblock roadblocks, interpret policy and lead strategically. Success in this role will require strong collaboration, experience navigating complex problems and systems and an ability to lead with trust.

Key Objectives

1. You will create more scalable and automated people operations processes, tools and systems for TTS

• Oversee functions including TTS capacity management, performance management, employee travel, events, training and conference request, micropurchases, organizational audits (including OGE450), employee onboarding and offboarding, telework and full time telework agreements, career progression framework, timekeeping, and non recruit personnel action requests.
• Analyze implementation of innovations in people operations operational matters, ensuring that TTS continues to develop and employ best in industry practices.
• Build automated tools to automate flow of talent data and work systems; create custom tools in Google environment using custom scripts, formulas, pivot tables (i.e. employee travel estimator, newcomer tracker and event and training dashboards).
• Mitigate employee questions and confusion by creating custom process guides to enable employees to more easily navigate complicated and complex processes including creating and updating telework agreements, preparing for employee offboarding and creating performance plans.

2. You will provide coaching, mentorship, and professional development opportunities; support employee wellbeing of People Operations team

• Create a work environment that fosters trust, respect, and collaboration, since the best work comes from including diverse skill sets and backgrounds on the project. Uphold TTS values of inclusion, integrity, and impact.
• Steward the team’s professional development, including identification of appropriate training, developmental assignments, and/or details. Incorporate equity and inclusion into plans for staff development, retention, training, speaking events, and experiential learning opportunities.
• Encourage teamwork and a collaborative approach to problem solving.
• Promote transparency in how decisions are made. Regularly include others in planning and decision-making.
• Provide coaching, mentoring, and sponsorship to others in the organization, tailoring approaches to the needs of the individual. Work with individuals to identify and develop their strengths, helping team members pursue opportunities that enhance their talents.

3. You will establish trusting relationships with the TTS team and develop a deep understanding of people-related resources, policies, and best practices that impact their team members

• Embody the spirit of customer service and genuinely engage with all members of TTS.
• Maintain consistent lines of communication with leaders, guilds, and affinity groups to understand the problems and challenges facing their members and partners.
• Navigate complex bureaucracy, build coalitions, and lead stakeholders with disparate views through change.
• Promote fairness and equity and provide guidance to stakeholders that support this.

Basic Information

Location: Virtual

Salary Range: The salary range for this position is GS-15 Step 1 $136,908 to GS-15 Step 10 $183,500

Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for salary calculator OPM’s 2023 General Schedule (GS) Salary Calculator.

Please note the maximum salary available for the GS pay system is $183,500

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands)

Supervisory Status: Supervisory

Job Title: People Operations Director GS15

Number of vacancies: 1

Travel requirement: Very occasional, minimal travel may be required.

Security clearance: Public trust. Background investigation required.

Work schedule: Full time

Appointment Type: Permanent hire. This is not a term limited opportunity. Applicants who are selected for this opportunity will have career conditional status in the federal government for their first three years of employment and transition to career after three years. This means you will be a permanent federal employee with no expiration date.

This position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Technology Transformation Service (TTS), Presidential Innovation Fellows (PIF).

You will have access to many benefits including:

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 10 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Flexible work schedules and telework
• Transit and child care subsidies
• Training and development
• Flexible spending accounts
• Long-term care insurance
• Training and development

Key Requirements

1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
2. Suitable for federal employment, determined by a background investigation
3. You may be required to serve a trial period
4. Direct Deposit of salary check to financial organization required
5. Register with Selective Service, if you are required by https://www.sss.gov/Registration-Info/Who-Registration

Employment Requirements

• Serve a one year trial period, if required
• Undergo and pass a background investigation. You must be granted this clearance before you can start the job
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
• Any discrepancies must be resolved as a condition of continued employment
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position

Qualifications

Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow our guidance on creating a federal style resume.

Qualification determinations can’t be made when resumes don’t include the required information. Failure to provide required information may result in disqualification.

For each job on your resume, provide:

• The exact dates you held each job (from month/year to month/year or “present”)
• Number of hours per week you worked (if part time)

BASIC REQUIREMENTS

To qualify, your resume must demonstrate at least one (1) year of specialized experience at GS-14 level (or equivalent). Specialized experience is defined as:

• Providing expert advice to generate and develop new theories of program components to explore state-of-the art in efficiency and effectiveness in areas of strategic people operations, including data-driven decision making, performance management, organizational compliance, team member development and training, and off boarding talent;
• Creating data dashboards to analyze and find trends in data by using pivot tables or other data modeling techniques;
• Knowledge of the design for work processes using agile frameworks or methodologies (e.g. scrum, kanban, lean startup, service design, or comparable);
• Writing custom google sheets formulas using vlookups, index, match, query, importrange, and if statements to improve the flow of data through a work-system;
• Developing and managing content for a static website using the markdown coding language and version control tools, such as GitHub, including creating pull requests, managing branches and merge commits to the live site.

How To Apply

If you would like to learn more or if you’d like to be notified when the application is open, please join our mailing list.

We will be accepting applications through the Public Notice on USAJOBS.