U.S. Digital Corps - Fellow Experience Supervisor

U.S. Digital Corps is hiring for GS-14 - U.S. Digital Corps Fellow Experience Supervisor. This page contains information related to the role as well as a link to submit your application. Check out Join TTS Hiring Process to learn more about the application process.

Location: Virtual (100% Remote); Washington, DC; San Francisco, CA; Chicago, IL; New York, NY

Salary Range: The salary range for this position is: GS-14 Step 1 - $111,521 to GS-14 Step 10 $176,300

Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location.

You can find more information about this in the compensation and benefits section on our site.

For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2022 General Schedule (GS) Salary Calculator.

Please note the maximum salary available for the GS pay system is $176,300

Note: You may not be eligible for the maximum salary as it is locality dependent. Please refer to the maximum pay for your locality.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands)

Role Summary:

U.S. Digital Corps Fellow Experience Supervisor - GS-14

The U.S. Digital Corps (USDC) is a new two-year fellowship for early-career technologists to launch impactful careers in public service and create a more effective, equitable government. USDC pairs early-career and highly-skilled, mission-driven software engineers, data scientists, product managers, designers, and cybersecurity specialists with top technology changemakers in the federal government to build human-centered solutions to some of our nation’s toughest challenges. Our Fellows are the engines on projects that create change in the areas of climate, healthcare, racial equity, immigration, economic recovery, and open innovation. The Digital Corps was launched in August 2021 by GSA in partnership with the White House, CISA, and OPM and will place its first of Fellows in June 2022.

Key area of focus: Fellow Management, Support & Development

A U.S. Digital Corps Fellow Experience Supervisor directly manages and supports a cohort of approximately 15 early-career technology Fellows as well as designs and delivers their learning & development throughout the two year cohort experience. Fellow Experience Supervisors will support the learning and development of Fellows in complement to the project specific support offered by the Fellow’s placement agency and team.

In addition to the knowledge, skills, and abilities named below, candidates must demonstrate experience and proficiency in learning and development within one or more of the following technical disciplines: Software engineering, Cybersecurity, Design, Product Management, and Data Science & Analytics.

Key Objectives

Key objective #1: Provide coaching, mentorship, and professional development opportunities; support employee wellbeing for Digital Corps Fellows

• Steward the Fellow’s professional development by identifying and providing appropriate training, developmental assignments, and/or support. Tailor approaches to individual as well as cohort wide needs.
• Help design and implement virtual and in-person learning and engagement experiences during the course of the fellowship. Incorporate equity and inclusion into training, speaking events, and experiential learning opportunities.
• Work with individuals to identify and develop their strengths, helping Fellows pursue opportunities that enhance their talents.
• Engage regularly with your Fellows, as a Cohort group and in 1:1s, to provide mentorship and guidance, support, and help remove obstacles to their success.
• Constructively address situations, issues, and behaviors. Initiate difficult conversations and clearly communicate corrective actions.
• Ensure Fellows receive reasonable accommodations and that team events are accessible.
• Research & Implement feedback systems between Fellows, agency placement leads, and the PMO to inform Fellow performance measurement, agency engagement, and PMO design & strategy.
• Manage HR processes, including supporting the onboarding of Fellows and submitting and approving timesheets and leave requests in HR Links every pay period for all direct reports
• Conduct and document employee performance plans, mid-year, and end-of-year performance evaluations.
• Ensure U.S. Digital Corps adheres to all Pathways Recent College Graduate requirements that pertain to Fellow support, learning & development, and mentorship.
• Facilitate Fellow career ladder and service changes; specifically promotions to GS-11 & GS-12 at the appropriate times within the fellowship and conversion from excepted to career service upon completion of the Recent Graduates portion of the fellowship.

Key objective #2: Provide leadership in two or more of the following areas, while maintaining competence in other key discipline skills:

• Fellow Experience Design & Development: Develop end to end Fellow experience lifecycle starting from onboarding, to engagement/in-program support, to offboarding and conversion into permanent roles.
• Learning & Development Programming: Devise high-level planning, execution, and on-going management of the Learning and Development scope and sequence, including content, to support Fellow professional development.
• Staff Support & Engagement: Create equitable, inclusive, accessible, engaging, and supportive teams or organizations.
• Partner Agency Management & Success: Maintain strong working relationships with partner agencies. Develop a shared support model with agency leads that ensures alignment, ongoing performance feedback, and mutual support for the Fellow during the fellowship period.
• Talent Program Operations: Design and execute processes and practices that support program consistency and quality talent outcomes.

Key objective #3: Support the growth & development of the U.S. Digital Corps and build stronger values-driven practices

• Within the Fellow learning, development, and experience areas of focus: research, develop, and encourage best practices and create space for experimentation and iteration.
• Collaborate across roles and organizations to build strategic relationships, achieve common goals, and to resolve sensitive issues.
• Promote collective success; make time for collaborative decision-making in project work; acknowledge how others’ contributions led to achievements; and create shared ownership of success, risks, and accountability.
• Uphold USDC & TTS values of inclusion, integrity, and impact. Champion diversity, equity, inclusion, and accessibility. Maintain a work environment of respect, diversity, equity, inclusion, accessibility, mutual support, flexibility, collaboration, continuous learning, and commitment to customer / partner needs. Incorporate diversity, equity, inclusion, and accessibility practices into project work. Identify power dynamics within teams and with partners, respond thoughtfully, and open space equitably among team members.

Basic Information

Location: Virtual (100% Remote); Washington, DC; San Francisco, CA; Chicago, IL; New York, NY

Salary Range: Base salary GS-14 - $111,521 to $176,300

If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Total compensation may include locality pay based on the individual’s duty location. For more salary information including locality pay details, please visit OPM’s Salaries & Wages page.

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands)

Job announcement number: 22FASC361JCOTR

Opening and closing period for this job application: Friday, June 3, 2022 EDT to 11:59pm on Friday, June 10, 2022 EDT

Job Title: Supervisory IT Specialist

Series & Grade: 2210 - 14

Promotion Potential: GS-14

Number of vacancies: 3 (Additional vacancies may be filled from this announcement as needed)

Supervisory status: Yes

Travel requirement: Occasional travel may be required up to 10%-20% per year

Security clearance: Public trust. Background investigation required.

Work Schedule: Full time

Appointment Type: Competitive PERM

Job Summary

This position is located within the General Services Administration (GSA), Federal Acquisition Service (FAS), Technology Transformation Service (TTS).

GSA has been repeatedly named as one of the ‘Best Places to Work’ in the federal government. You will have access to many benefits including:

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 10 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Flexible work schedules and telework
• Transit and child care subsidies
• Training and development
• Flexible spending accounts
• Long-term care insurance
• Training and development

Key Requirements

1. You must be a U.S. Citizen or National (residents of American Samoa and Swains Islands)
2. Suitable for federal employment, determined by a background investigation
3. You may be required to serve a trial period
4. Direct Deposit of salary check to financial organization required
5. Register with Selective Service, if you are required by https://www.sss.gov/Registration-Info/Who-Registration

Employment Requirements

• Serve a one year trial period, if required
• Undergo and pass a background investigation. You must be granted this clearance before you can start the job
• Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this
• Any discrepancies must be resolved as a condition of continued employment
• Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position

Application Evaluation

The information in this sections outlines the criteria that your application will be evaluated against to determine if you meet the Qualifications for the position. There are two very important things to note about this step in the process:

1. Only applications found “minimally qualified” are shared with the hiring manager and are the only candidates eligible to be interviewed
2. The Minimum Qualification determination can only be made using the information that’s directly within your resume and directly associated your listed work experience.
   • Examples of stuff that can’t be used:
   • Links to portfolios or other external materials (Yes, the links themselves may be “directly” on the resume but the information is not).
   • Information you include in cover letters, responses to questions, etc. as these are not directly associated with your work experience
   • Lists of tools, technologies, programming languages, etc. that are listed separately from your work experience

The Qualification process is a bureaucratic requirement that we are stuck with. It’s best to think about it as the most intense and rigorous resume review you’ve ever heard of. To get through this process you need make sure your resume directly reflects the Qualifications listed below. We also have more guidance on creating a federal style resume on Join TTS Hiring Process

Qualifications

In order to properly be able to evaluate your previous experience, we recommend being as detailed as possible in your resume and following our general guidance on creating federal style resume.

To qualify for this role, you must have one year of specialized experience equivalent to the GS-13 in the Federal service.

Specialized experience is defined as experience:

• Experience managing staff that provide or support delivery of modern IT product(s), platform(s), or service(s).
• Experience leading the overall planning, management, and direction of a program or of projects.
• Experience in one, or more, of the following technology disciplines: software engineering, product management, design, data science & analytics, or cybersecurity.
• Experience with agile or iterative development methodologies.

Qualification determinations cannot be made when resumes do not include the required information, so failure to provide this information may result in disqualification.

For each job on your resume, provide:

• the exact dates you held each job (from month/year to month/year or “present”)
• number of hours per week you worked (if part time)