Open to U.S. citizens or nationals (residents of American Samoa and Swains
Island). Subject to background check. Full information
Supervisory status: Supervisory
Job title: Office of Solutions: Assistant Commissioner
Assistant Commissioner, Office of Solutions:
Number of vacancies: 1
Location: Anywhere in the U.S. (remote)
Salary range: Senior Executive Service (SES) ($141,022 - $201,720)
You can find more
information in our
compensation and benefits section.
Travel may be required up to 15% per year.
This is a permanent position.
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The Office of Solutions Assistant Commissioner is responsible for supplying the
federal government with the technology solutions (i.e., technology products, platforms,
and programs) it needs to meet the needs of the American public. The Assistant
Commissioner represents and speaks for the Deputy Director, TTS on technology
solutions initiatives and services with senior GSA officials, top level executives
from other federal agencies and the public and private sectors, Congressional
representatives, the news media and other public media outlets.
The ideal candidate will encompass the following:
- An experienced leader who knows from successes and failures the best practices in
software development for digital products and network service;
- An influential facilitator who knows how to effectively communicate and motivate
- A strategic thinker able to define or redefine product strategies and roadmaps
based on rigorous and inclusive research and service design, designing a measurable
strategy to achieve that vision, communicating the vision, and driving delivery
against the strategy;
- A pragmatic detective comfortable with uncertainty and ambiguity using both
quantitative and qualitative methods to evaluate the direction of products;
- An empathetic coach, teacher, and advocate who helps staff develop their skills.
1. Program Execution & Governance
Drive the successful execution and delivery of TTS technology products and services through the supervision of large cross-functional teams made up of senior-level product managers, product owners, engineers, data scientists and analysts, and designers for the development of digital solutions in the public sector.
Leverage best practices and lead strategic and tactical organizational change such as internal process improvements (e.g. agile transformations) or structural realignments
Establish internal controls and oversight for product development programs and operations ensuring ethical standards and compliance with legal and policy requirements.
Continually promote TTS’s values by making a strong case for iterative, user-centered design on every project.
2. Stakeholder Engagement
Collaborate with other parts of GSA and other government agencies to expand the impact and potential of TTS’ products and services
Collaborate with senior-level customers and/or stakeholders to define the strategy, evaluating feasibility and opportunity while managing risk to arrive at a balanced portfolio of products and programs.
Partner with other program and product leaders within TTS to enable success for the entire organization
Represent TTS at conferences and events to connect with government leaders and others in the civic technology space
3. Team Leadership
Collaborating with TTS talent acquisition, GSA human resources, and procurement to identify full-time and temporary staffing options and secure appropriately skilled talent
Hire and onboard team members with clear training plans and performance expectations that include annual performance goals for each role
Assist in the development of individual career paths through identifying professional goals, development opportunities, and learning needs.
Serve as a coach, mentor, and teacher to the team
Holds TTS Solutions’ teams accountable for delivering their outcomes and goals
Strengthen and support TTS’ values, practices, and organizational health
4. Organizational Strategy
Contribute to refining the overall direction and vision of TTS
Develop long-term strategies to achieve TTS Solutions’ goals and objectives
Anticipate changes and suggest adaptations of TTS’ strategies accordingly
Identify potential risks to TTS’ and implements strategies to mitigate them
All applicants must meet the Mandatory Technical and Executive Core Qualification
requirements listed below to be eligible for consideration. Eligibility will be based
on a clear demonstration that the applicant’s training and experience are of the scope,
quality and level of responsibility sufficient to successfully perform the duties and r
esponsibilities of this executive position.
MANDATORY TECHNICAL COMPETENCIES:
1. Demonstrated senior-level experience leading medium to large scale (100+) digital
technical organizations through the development and delivery of products and services
to end users (consumer or business). This experience must include:
- Defining and/or redefining product strategies and roadmaps based on newly discovered
consumer or business needs based on data-driven insights and measured outcomes.
- Delivering direct value to end users through software delivery or innovation,
ensuring continuous discovery of business and user needs, or the operational
improvement of a product or service in production.
- Experience crafting or creating product vision, strategy or road maps.
- Experience working with cross-functional teams.
2. Demonstrated senior-level experience leading medium to large scale (100+) technical
organizations through the improvement of internal operational processes.
This experience must include:
- Extensive experience in communicating/coordinating with internal and external
stakeholders to negotiate and successfully implement program objectives.
- Experience leading large cross-functional teams made up of senior-level product
managers, product owners, engineers, data scientists and analysts, and designers
for the development and employment of digital solutions in the private or public sector
- Experience hiring, training, and supervising first and/or second line supervisors,
manager, and staff (technical and non-technical) focused on building, delivering and
maintaining technology products and services.
- Experience leading strategic and tactical organizational change such as internal
process improvements (e.g. agile transformations) or structural realignments
- Creating and delivering talent growth and development plans through a culture of
continuous improvement that include succession planning for key positions.
3. Demonstrated executive-level experience in managing the performance of medium to
large digital technology organizations (service providers, consulting).
This experience must include:
- Collaborating with senior-level customers and/or stakeholders to define the
strategy evaluating feasibility and opportunity while managing risk to arrive at a
balanced portfolio of products and programs.
- Providing oversight for operational management of business agreements, financial
planning, hiring practices, stakeholder communications, and partner relationships.
EXECUTIVE CORE QUALIFICATIONS - ECQs:
1. Leading Change: This core qualification involves the ability to bring about strategic
change, both within and outside the organization, to meet organizational goals. Inherent
to this ECQ is the ability to establish an organizational vision and to implement it in
a continuously changing environment.
2. Leading People: This core qualification involves the ability to lead people toward
meeting the organization’s vision, mission, and goals. Inherent to this ECQ is the
ability to provide an inclusive workplace that fosters the development of others,
facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
3. Results Driven: This core qualification involves the ability to meet organizational
goals and customer expectations. Inherent to this ECQ is the ability to make decisions
that produce high-quality results by applying technical knowledge, analyzing problems,
and calculating risks.
4. Business Acumen: This core qualification involves the ability to manage human,
financial, and information resources strategically.
5. Building Coalitions: This core qualification involves the ability to build coalitions
internally and with other Federal agencies, State and local governments, nonprofit and
private sector organizations, foreign governments, or international organizations to achieve
How to Apply