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Centers of Excellence - Director

Upcoming role

This role is not yet open for application. If you would like to learn more or if you'd like to be notified when the application is open, please sign up join our mailing list.

Centers of Excellence will soon be accepting applications for a Senior Executive Service - Director.

Applications will be open for submission on TBD. Check out Join TTS Hiring Process to learn more about the application process.

Location: Virtual (100% Remote), Washington, DC; San Francisco, CA; Chicago, IL; New York, NY

Salary Range: The base salary range for this position is: $132,552 to $183,300

Who May Apply: All United States citizens and nationals (residents of American Samoa and Swains Islands)

Role Summary:

Director - Senior Executive Service

The Centers of Excellence (CoE), part of GSA/TTS works directly with federal agencies to identify their needs, make recommendations, and implement modernization solutions. Each of the Centers is staffed with leads who provide authoritative advice, experienced mentorship, and IT transformation services to improve service design and customer interactions across major federal government organizations. Each of the Centers has an area of expertise: cloud adoption, IT infrastructure optimization, customer experience, contact centers, and artificial intelligence/data analytics.

As the Director of the Centers of Excellence, you will serve as an expert in technology transformation and provide leadership, direction, and guidance to ensure the successful implementation of milestones and goals, and fulfill the commitments of the CoE. You will manage and oversee the high- level functions performed by each of the Centers. The Director of the CoE represents GSA on major CoE activities and initiatives regarding federal IT modernization efforts with other agencies. You will provide guidance on how to effectively and efficiently advise, consult, develop, and implement solutions to support these efforts.

Key Objectives

Key objective #1: Determines CoE’s strategic direction and vision, including the overall planning, management, execution, and direction of the program.

  • Ensures proper oversight and develops and implements performance measures that link CoE operations to goals and objectives, including overall cost recoverability.
  • Develops innovative approaches and alternative solutions to solve problems associated with technology infrastructure transformation within the federal government.
  • Serves as a top-level advisor and consultant to the Deputy Commissioner of TTS and the GSA Administrator with respect to CoE.
  • Provides advice and consultation on policies, plans, and practices that may result in government-wide impact and growth.
  • Utilizes current business data to forecast resource goals and plan for the supply and demand cycle of hiring to meet internal organization and client objectives.

Key objective #2: Builds and maintains effective internal and external working relationships with federal agencies, management, municipal and state agencies, and high-level officials in the public, not-for-profit and private sectors to address issues of mutual interest.

  • Serves as the chief ambassador of the CoE program through presentations, speeches, articles for publication. Identifies, reviews and collaborates on blog posts, articles and journals to highlight transformation and business performance across CoE, TTS and GSA.
  • Drive CoE growth/impact through relationships within federal government and with industry
  • Mature the program using financial and planning tools.
  • Builds strategies for how best to engage with GSA officials and other agencies in order to carry out CoE goals, planning, and acquisition initiatives that have implications for the entire government..
  • Acts as thought leader/subject matter expert on digital innovation and technology transformation within the federal government.

Key objective #3: Provides executive leadership and Equal Employment Opportunity responsibility.

  • Leads, mentors and manages CoE’s division directors.
  • Empowers employees to develop through two-way communication, cooperation and teamwork.
  • Furthers the diversity of CoE via recruitment, hiring, training, giving awards, and active participation with Employee Resource Groups to build an inclusive, equitable and diverse workplace.


You will be evaluated for this job based on how well you meet the qualifications above.

An SES review panel will evaluate your resume based on the quality and extent of your total accomplishments, experience, and education. Applicants determined to be highly qualified may undergo an interview, other assessments and a reference check and may be required to provide a writing sample, work plan or other written product. If selected, you must be certified by an Office of Personnel Management (OPM) Qualifications Review Board (QRB), unless you are a current career SES member, former career SES member with SES career reinstatement eligibility, or have successfully completed an OPM-approved SES Candidate Development Program (SES CDP). You must receive QRB certification before you can be appointed to this position. To preview questions please click here.


All applicants must meet the Mandatory Technical and Executive Core Qualification requirements listed below to be eligible for consideration. Eligibility will be based on a clear demonstration that the applicant’s training and experience are of the scope, quality and level of responsibility sufficient to successfully perform the duties and responsibilities of this executive position.

Your resume must show possession of the Executive Core Qualifications (ECQs) listed below but must not address the ECQs through separate narrative responses.

You must submit a supplemental statement that separately addresses the Mandatory Technical Competency (MTC) listed below. Your resume should also corroborate your possession of the MTC. Your application will not be considered if you fail to submit this supplemental statement.

Please see the “Required Documents” section below for complete instructions on the content and format of your application package.


  1. Demonstrated executive level experience in effectively leading a large services organization comprised of a significant number of senior consultants and advisors charged with developing and deploying large scale, mission-enabling IT solutions for multiple customer agencies. This experience must include:

    • working with senior career executives and/or political leadership, service providers, parent and/or partner organizations, external agency/corporate offices, and other stakeholders to define the strategy, develop offers and approaches that align to the strategy, and deliver on customer and/or stakeholder commitments and

    • hiring, leading and supervising technical staff that focus on IT strategy, program and project management, software development practices, and platforms to implement a modern, efficient and effective technology program.


  1. Leading Change - This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

  2. Leading People - This core qualification involves the ability to lead people toward meeting the organization’s vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

  3. Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

  4. Business Acumen - This core qualification involves the ability to manage human, financial, and information resources strategically.

  5. Building Coalitions - This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

For guidance on how to address the ECQ’s in the context of your resume, please refer to page 29 of the “Guide to SES Qualifications” at:


Please review the following information to determine which documents you must submit in order to complete your application.

All applicants must submit a resume (not to exceed 5 pages, including optional cover letter) which demonstrates your experience, accomplishments, training, education and awards, indicating possession of the Executive Core Qualifications (ECQs) listed in this announcement. But​, ​your resume must not address the ECQs in separate narrative responses. Your resume should corroborate your possession of the Mandatory Technical Competencies (MTCs) listed in this announcement, which you must address separately in a supplemental statement as described below.

Information beyond the five page resume and the supplemental MTC statement will not be evaluated. Therefore, please do not submit letters of recommendation, award certificates, diplomas, college transcripts, training certificates (except certificates of completion from an OPM-approved SES Candidate Development Program - SES CDP), or any other documents not specifically requested in the “Required Documents” section. Any awards, training, or education you wish to highlight should simply be listed in your resume.

In addition, please do not submit: (1) the Optional Application for Federal Employment (OF-612) in lieu of a resume, or (2) separate narrative responses to address the ECQs.

All applicants must submit a supplemental statement that separately addresses the one MTC listed in this announcement. Your supplemental statement must be restricted to no more than two pages in total for the one MTC listed in this announcement. Information beyond two pages for the MTC will not be evaluated. YOUR APPLICATION WILL NOT BE CONSIDERED IF YOU FAIL TO SUBMIT THIS SUPPLEMENTAL STATEMENT.

SES NON-COMPETITVE APPLICANTS: Proof of SES non-competitive eligibility is required. Proof consists of:

(1) an SF-50 showing your status as a:

(a) current Career SES appointee, (b) former Career SES appointee with career SES reinstatement eligibility, or (c) current or reinstatement eligible Career SES-equivalent executive who is/was employed in a Federal government agency that has an interchange agreement with the Office of Personnel Management (OPM) allowing for movement between the agency’s SES-equivalent personnel system and the SES. NOTE: This applies only to current or reinstatement eligible Career SES-equivalent executives of the Government Accountability Office, the Transportation Security Administration, or the Office of the Inspector General of the United States Postal Service.


(2) a certificate of completion from an OPM-approved SES Candidate Development Program (SES CDP). NOTE: This applies only if your ECQ’s have been approved by an OPM Qualifications Review Board (QRB) through the SES CDP.

These documents may be used to determine your eligibility to be considered under this announcement. Non-Competitive applicants must submit a complete application package as noted above. The agency has the option of considering you non-competitively or including you in the competitive process. YOU WILL NOT RECEIVE NON-COMPETITVE CONSIDERATION IF YOU FAIL TO SUBMIT PROOF OF NON-COMPETITVE ELIGIBILITY.

CURRENT CIVIL SERVICE EMPLOYEE APPLICANTS: You must submit an SF-50 that shows your current position title, series, grade and rate of basic pay as well as Tenure Group. This document may be used to determine your eligibility to be considered under this announcement.

How To Apply

If you would like to learn more or if you’d like to be notified when the application is open, please sign up join our mailing list.