Centers of Excellence Director

Basic information

Open to U.S. citizens or nationals (residents of American Samoa and Swains Island). Subject to background check. Full information will be available on USAJOBS.

Supervisory status: Supervisory

Job title: Centers of Excellence Director

Official title in USAJOBS: Supervisory IT Program Manager

Number of vacancies: 1

Location: Anywhere in the U.S. (remote)

Salary range: GS-15 ($143,736 to $191,900)

Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location. Please note the maximum salary available for the GS pay system is $191,900. For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2024 General Schedule (GS) Salary Calculator. You can find more information in our compensation and benefits section.

Travel requirement: Occasional travel may be required up to 10%-20% per year.

Work schedule: Full time.

Appointment type: This is a permanent position.

Learn more about the benefits of working at GSA and TTS.

Role summary

CoE is a division of the Office of TTS Consulting within the General Services Administration (GSA) that works to accelerate IT modernization across the government to improve the public experience with government services and increase operational efficiency.

The Director of CoE oversees a group of 40+ experienced, mid to senior-level technology experts in the areas of Artificial Intelligence, Data Analytics, Cloud and Infrastructure, Contact Center, Customer Experience, Acquisition and Innovation Adoption, whose mission is to improve the lives of the public and public servants by transforming how the government uses technology.

As Director, you will lead and direct the office’s operations and give strategic guidance to ensure that it achieves its mission and objectives. The work involves not only advocating for and delivering on an iterative, human-centered approach to technology modernization, but also collaborating with federal partners to improve service delivery across agency boundaries . You will ensure CoE is fulfilling its short-term objectives while identifying and moving toward long-term objectives through a period of dynamic change.

Key objectives

1. Serves as a member of, and collaborates with, the TTS Consulting Leadership Team to determine CoE’s vision, strategic direction, objectives and goals, including the overall planning, management, execution, and direction of the program.

• Ensures proper oversight of the CoE engagement portfolio and business operations, and develops/implements a system for performance measures that links engagement outcomes and business operations to goals, objectives, and overall impact

• Develops innovative approaches and alternative solutions to solve problems associated with digital services delivery within the federal government

• Serves as a top-level advisor and consultant to the Assistant Commissioner and Deputy Assistant Commissioner for TTS Consulting, and the Deputy Commissioner, FAS/TTS Director

• Provides advice and consultation in the development of policies, plans, and practices that may result in government-wide impact and growth

• Utilizes current business data to forecast and plan for the supply/demand of hiring and resource goals to meet internal organization and partner objectives

2. Builds and maintains effective internal and external working relationships to address issues of mutual interest with other federal agencies, top agency management, subject matter experts, industry and other high level officials in the public, not-for-profit and private sectors.

• Chief ambassador of the CoE program and associated projects to appropriate audiences through speeches, presentations, articles for publication, newsletters; identifies, reviews and collaborates on blog posts, articles for trade journals, scholarly journals and periodicals to highlight transformation and business performance across CoE and the Office of TTS Consulting

• Collaborates with the Assistant Commissioner and Deputy Assistant Commissioner for TTS Consulting to build a communication and relationship strategy on how best to engage with GSA officials and other agencies and departments in order to carry out CoE strategy, planning, and acquisition initiatives that have government-wide implications

• Collaborates with federal agencies on relevant projects, policies, and initiatives

• Acts as thought leader/subject matter expert on digital innovation and technology transformation within the federal government

• Identify potential partners and enable generation of viable business development leads

3. Provides executive leadership and Equal Employment Opportunity responsibility.

• Leads CoE’s senior management team, providing leadership and mentoring

• Fosters the development of employees through empowerment and two-way communication; facilitates cooperation and teamwork

• Furthers diversity within CoE via recruitment, hiring, training, awards, and active participation with Employee Resource Groups, resulting in an inclusive, equitable and diverse workplace

Qualifications

Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow our guidance on creating a federal style resume.

Failure to provide required information may result in disqualification.

For each job on your resume, provide:

• The exact dates you held each job (from month/year to month/year or “present”)
• Number of hours per week you worked (if part time)

How to Apply

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