Login.gov: Technical Account Manager
This job posting has closed.
Please see our other open positions.
Basic information
Open to U.S. citizens or nationals (residents of American Samoa and Swains
Island). Subject to background check. Full information
is
available on
USAJOBS.
Supervisory status: Non-Supervisory
Job title: Login.gov: Technical Account Manager
**Official title in USAJOBS: IT Specialist
Number of vacancies: 2
Location: Anywhere in the U.S. (remote)
Salary range: GS-14 ($122,198 to $191,900)
Your salary, including base and locality, will be determined upon selection,
dependent on your actual duty location. Please note the maximum salary available
for the GS pay system is $191,900. For specific details on locality pay, please
visit OPM’s Salaries & Wages page
or for a salary calculator
OPM’s 2024 General Schedule (GS) Salary Calculator. You can find more
information in our
compensation and benefits section.
Travel requirement:
Occasional travel may be required up to 10%-20% per year.
Work schedule:
Full time.
Appointment type:
This is a term appointment. Initial appointments are made lasting longer than
1 year, but not to exceed 4 years. GSA, may extend an appointment up to 4
additional years. No individual hired under this DHA can serve in excess of 8
years with GSA, and cannot be transferred to positions that are not IT
positions.
Learn more about the benefits of working at
GSA and
TTS.
Role summary
Login.gov is the public’s one account for government, simplifying access to government benefits and services for members of the public by enabling them to reuse one secure account across government agencies, and improving the security of government systems by enabling agencies to leverage a shared technology service to provide strong authentication and identity verification services to their customers.
The Login.gov Technical Account Manager is responsible for cultivating partnerships with agencies in order to help them address their digital identity goals while helping the Login.gov program achieve its own goals. This includes building relationships with key agency partners, helping them chart a path forward on their technology modernization plans, and overseeing their accounts in order ensure success per quantitative and qualitative measures.
You will leverage customer experience best practices and a firm understanding of how technology solutions intersect with organizational needs in order to sustain existing business and develop new business.
Key objectives
1. Ensures that Login.gov customers are successful and satisfied
-
Tracks customer accounts, metrics, financials, agreements, and application integrations.
-
Cultivates relationships with stakeholders throughout partner agencies, serving as the primary relationship manager and point of contact both externally and internally.
-
Consults with agency partners to understand their service delivery needs and technology modernization goals, and speaks to how Login.gov can address their requirements.
-
Facilitates controversial or complex meetings, using key milestones such as project midpoints and project phase transitions as moments to re-align.
-
Oversees account health metrics, and develops risk management plans for accounts and/or projects at risk.
2. Identifies and cultivates growth opportunities for the Login.gov program
-
Identifies potential growth opportunities and practices regular, intentioSupports the improvement of partner onboarding processes, e.g. business development pipelines, account planning, and application launches.nal outreach and contact with key leads and stakeholders.
-
Leads introductory and follow-up calls in coordination with other Login.gov SMEs in order to explain the value proposition of Login.gov and how it can address agency needs. to help guide our approach to digital transformation.
-
Develops a deep understanding of the Login.gov product and the digital identity ecosystem.
-
Coaches partner agency staff on how to manage and engage their stakeholders in removing barriers.
-
Leads partners through the interagency agreements process, in collaboration with TTS Operations.
-
Contributes to the operational excellence of the Login.gov Partnerships team
-
Supports the improvement of partner onboarding processes, e.g. business development pipelines, account planning, and application launches.
-
Partners with the product delivery team to identify opportunities to expand product offerings based on partner requirements and tradeoffs in different strategic decisions.
-
Identifies areas for improvement in how the Login.gov Partnerships team delivers value to customers and how it efficiently sets and meets goals.
-
Contributes to a team environment that values diversity, equity, and inclusion.
Qualifications
Provide as much detail as possible on your resume so that we can evaluate your
previous experience. Follow our
guidance on creating a federal style resume.
Failure to provide required information may result in disqualification.
For each job on your resume, provide:
- The exact dates you held each job (from month/year to month/year or “present”)
- Number of hours per week you worked (if part time)
SPECIALIZED EXPERIENCE REQUIREMENTS:
To qualify, you must have one (1) year of specialized experience at the next
lower GS-grade (or equivalent). Specialized experience is defined as follows:
- Experience applying IT principles, strategies, and/or processes to accurately represent customer requirements, present recommendations for adoption of new methodologies, and lead implementation of IT service activities.
- Experience collaborating across organizations to build strategic relationships, achieve common goals, and to resolve sensitive issues resolving critical IT issues.
- Experience formulating briefings, findings, recommendations, project papers, status reports, and/or other correspondence to foster understanding and/or acceptance to higher authority and other stakeholder audiences.
- Experience implementing program and/or project goals to enhance decision making regarding how technological changes impact customers.
- Experience applying qualitative and/or quantitative methods for assessing and improving the effectiveness of IT modernization strategies and tactics.
How to Apply
This job posting has closed.
Please see our other open positions.
Basic information
Open to U.S. citizens or nationals (residents of American Samoa and Swains Island). Subject to background check. Full information is available on USAJOBS.
Supervisory status: Non-Supervisory
Job title: Login.gov: Technical Account Manager
**Official title in USAJOBS: IT Specialist
Number of vacancies: 2
Location: Anywhere in the U.S. (remote)
Salary range: GS-14 ($122,198 to $191,900)
Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location. Please note the maximum salary available for the GS pay system is $191,900. For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2024 General Schedule (GS) Salary Calculator. You can find more information in our compensation and benefits section.
Travel requirement: Occasional travel may be required up to 10%-20% per year.
Work schedule: Full time.
Appointment type: This is a term appointment. Initial appointments are made lasting longer than 1 year, but not to exceed 4 years. GSA, may extend an appointment up to 4 additional years. No individual hired under this DHA can serve in excess of 8 years with GSA, and cannot be transferred to positions that are not IT positions.
Learn more about the benefits of working at GSA and TTS.
Role summary
Login.gov is the public’s one account for government, simplifying access to government benefits and services for members of the public by enabling them to reuse one secure account across government agencies, and improving the security of government systems by enabling agencies to leverage a shared technology service to provide strong authentication and identity verification services to their customers.
The Login.gov Technical Account Manager is responsible for cultivating partnerships with agencies in order to help them address their digital identity goals while helping the Login.gov program achieve its own goals. This includes building relationships with key agency partners, helping them chart a path forward on their technology modernization plans, and overseeing their accounts in order ensure success per quantitative and qualitative measures.
You will leverage customer experience best practices and a firm understanding of how technology solutions intersect with organizational needs in order to sustain existing business and develop new business.
Key objectives
1. Ensures that Login.gov customers are successful and satisfied
-
Tracks customer accounts, metrics, financials, agreements, and application integrations.
-
Cultivates relationships with stakeholders throughout partner agencies, serving as the primary relationship manager and point of contact both externally and internally.
-
Consults with agency partners to understand their service delivery needs and technology modernization goals, and speaks to how Login.gov can address their requirements.
-
Facilitates controversial or complex meetings, using key milestones such as project midpoints and project phase transitions as moments to re-align.
-
Oversees account health metrics, and develops risk management plans for accounts and/or projects at risk.
2. Identifies and cultivates growth opportunities for the Login.gov program
-
Identifies potential growth opportunities and practices regular, intentioSupports the improvement of partner onboarding processes, e.g. business development pipelines, account planning, and application launches.nal outreach and contact with key leads and stakeholders.
-
Leads introductory and follow-up calls in coordination with other Login.gov SMEs in order to explain the value proposition of Login.gov and how it can address agency needs. to help guide our approach to digital transformation.
-
Develops a deep understanding of the Login.gov product and the digital identity ecosystem.
-
Coaches partner agency staff on how to manage and engage their stakeholders in removing barriers.
-
Leads partners through the interagency agreements process, in collaboration with TTS Operations.
-
Contributes to the operational excellence of the Login.gov Partnerships team
-
Supports the improvement of partner onboarding processes, e.g. business development pipelines, account planning, and application launches.
-
Partners with the product delivery team to identify opportunities to expand product offerings based on partner requirements and tradeoffs in different strategic decisions.
-
Identifies areas for improvement in how the Login.gov Partnerships team delivers value to customers and how it efficiently sets and meets goals.
-
Contributes to a team environment that values diversity, equity, and inclusion.
Qualifications
Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow our guidance on creating a federal style resume.
Failure to provide required information may result in disqualification.
For each job on your resume, provide:
- The exact dates you held each job (from month/year to month/year or “present”)
- Number of hours per week you worked (if part time)
SPECIALIZED EXPERIENCE REQUIREMENTS:
To qualify, you must have one (1) year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is defined as follows:
- Experience applying IT principles, strategies, and/or processes to accurately represent customer requirements, present recommendations for adoption of new methodologies, and lead implementation of IT service activities.
- Experience collaborating across organizations to build strategic relationships, achieve common goals, and to resolve sensitive issues resolving critical IT issues.
- Experience formulating briefings, findings, recommendations, project papers, status reports, and/or other correspondence to foster understanding and/or acceptance to higher authority and other stakeholder audiences.
- Experience implementing program and/or project goals to enhance decision making regarding how technological changes impact customers.
- Experience applying qualitative and/or quantitative methods for assessing and improving the effectiveness of IT modernization strategies and tactics.
