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Basic information

Open to U.S. citizens or nationals (residents of American Samoa and Swains Island). Subject to background check. Full information will be available on USAJOBS.

Supervisory status: Supervisory

Job title: Deputy Director

Official title in USAJOBS: IT Program Manager (PLCYPLN/INFOSEC)

Number of vacancies: 1

Location: Anywhere in the U.S. (remote)

Salary range: GS-15 ($143,736 to $191,900)

Your salary, including base and locality, will be determined upon selection, dependent on your actual duty location. Please note the maximum salary available for the GS pay system is $191,900. For specific details on locality pay, please visit OPM’s Salaries & Wages page or for a salary calculator OPM’s 2024 General Schedule (GS) Salary Calculator. You can find more information in our compensation and benefits section.

Travel requirement: Occasional travel may be required up to 10%-20% per year.

Work schedule: Full time.

Appointment type: This is a permanent position.

Learn more about the benefits of working at GSA and TTS.

Role summary is the public’s one account for government, simplifying access to government benefits and services for members of the public by enabling them to reuse one secure account across government agencies, and improving the security of government systems by enabling agencies to leverage a shared technology service to provide strong authentication and identity verification services to their customers.

The Deputy Director is the primary advisor to the Director on all matters pertaining to the product and experience. The Deputy’s primary responsibility is leading the delivery organization (product, design, and engineering) to meet the goals set by the program as a whole. In addition, in the Director’s absence the Deputy serves as’s executive leader for overall management and all matters pertaining to, including delivery services, product development, policy development, and implementation of operating procedures, practices and management controls.

The Deputy represents and speaks for the Director on initiatives and services with senior GSA officials, other top-level executives from public and private industry, federal agencies, Congressional representatives, the media and other public outlets.

Key objectives

1. Lead Delivery of products and programs

  • Serve as the supervisor accountable for development and delivery of the program-wide roadmap, leveraging multiple inputs from customers, users, programmatic and financial stakeholders, industry experts, and program staff.

  • Identifying and removing barriers to developing a product roadmap, and maintaining high-quality, strong processes to execute on that roadmap.

  • Develop and design organizational structures and practices to enable engineering, product development and user experience excellence, following industry best practices.

  • Develop and execute policies, processes, plans, and initiatives to ensure effective growth, continual development, and sustainment of the program.

  • Develop staffing plans to ensure that’s delivery organization has the right staff in place to deliver on key product and program initiatives; interview and hire staff to meet these needs.

  • Develop and design organizational structures and practices to enable the delivery team to closely collaborate with critical supporting teams such as cybersecurity, anti-fraud and privacy.

  • Track and report on all product development initiatives.

2. Lead a team of product and business professionals

  • Serves as a second-level supervisor for the delivery organization, spanning product management, user experience and design, and full stack engineering.

  • Help the delivery organization align on and adhere to shared processes, deliver results, maintain high standards, and resolve conflicts. Connect teams to resources, amplify team successes, and help teams to pivot or adapt as needed.

  • Help teams understand what success looks like. Work with teams to regularly demonstrate our expertise and impact.

  • Help identify opportunities for professional growth and learning for teams.

  • Help branch/section chiefs develop themselves and their teams.

  • Apply performance management techniques to bring out the best in people; hold branch/section chiefs accountable for their results.

3. Support and advise the Director, leadership and the organization

  • Work to strengthen as a whole and continue to break down silos.

  • Contribute to the development of program goals and stakeholder alignment to those goals.

  • Develop strong working relationships between the delivery organization and other components of

  • Share information across branches to improve the product offering.

  • Work efficiently and effectively in our distributed culture. Look for ways to build relationships and be inclusive.

  • Show thoughtful conflict-resolution and mediation skills.

  • Celebrate members’ skills and successes.

  • Represent the program externally at conferences and other events.

  • Work directly with stakeholders internal and external to Login, TTS, and GSA to further objectives of the program.


Provide as much detail as possible on your resume so that we can evaluate your previous experience. Follow our guidance on creating a federal style resume.

Failure to provide required information may result in disqualification.

For each job on your resume, provide:

  • The exact dates you held each job (from month/year to month/year or “present”)
  • Number of hours per week you worked (if part time)


To qualify, you must have one (1) year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is defined as follows:

  • To be updated at a later date.

How to Apply

Get notified when this position is open for applications. Please choose “Cybersecurity” or “Executive Management” to be notified about this role.

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